US-Expert

Apple; Newark (DE); On-site; USD 32,000 - 52,000; Full time

Job summary

Apple Retail is looking for energetic team members to join our Newark store. You will greet customers, understand their needs, and guide them to the right Apple products and services while delivering an outstanding shopping experience.

You will stay up to date on Apple offerings, communicate clearly, and help customers learn how to buy in ways that suit their preferences. Teamwork and a welcoming, inclusive environment are central to the role.

Qualifications

• Experience in retail or sales.
• Ability to deliver exceptional customer service.
• Strong communication skills and ability to explain product features.

Responsibilities

• Demonstrate and sustain top-performing sales and service to Apple customers by understanding customer needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.
• Stay knowledgeable about Apple products, services, purchase options and store processes.
• Support peers by sharing knowledge and assist in offering ownership opportunities.
• Contribute to an inclusive environment and uphold Apple’s values in daily activities.

Skills

Retail sales

Customer service

Communication

Teamwork

Job description

Summary

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

Description

Demonstrate and sustain top-performing sales and service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.

Be knowledgeable about and proactively stay up to date on Apple’s products, services, purchase options and Product Zone sales processes.

Support your peers throughout the store as needed by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities.

Maintain accuracy and follow guidance.

Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.

Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.

Demonstrate Apple’s values of inclusion and diversity in daily activities.

Minimum Qualifications

• You should:
• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Have experience in retail or sales, or related work experience.

Preferred Qualifications

• You can:
• Demonstrate knowledge of Apple products and services.
• Show a track record of producing top-performing sales and customer experience results.
• Personalize solutions based on customer needs, and effectively communicate them.
• Solve customer concerns using care, learning, and presentation skills.
• Work in a fast-paced environment, often supporting multiple customers at the same time.
• Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
• Support and educate the broader team by sharing knowledge, experiences, and insights.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here - in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Learn about reasonable accommodations for job applicants

Apple accepts applications to this posting on an ongoing basis.

Role Number: 200675882-2975