Retail Educator: Elevate Guest Experience & Education

Lululemon Athletica; Nashville (TN); On-site; USD 26,000 - 32,000; Part time

Benefits offered by this job

Health benefits

Paid time off

Employee discount

Wellbeing programs

Retirement match

Fitness classes

Development courses

Mentorship programs

Job summary

lululemon Athletica in Nashville (Mall at Green Hills) is seeking a part-time Educator to deliver world-class guest experiences, provide in-depth product education, and share authentic knowledge about our community and culture. You’ll engage with guests on the floor, support store operations, and contribute to a luxury shopping environment.

The role requires a flexible schedule including evenings and weekends, a willingness to move through the store, and the ability to lift up to 30 lbs.

Qualifications

• Must be legally authorized to work in the United States.
• Must be 18 years of age or older.
• Education: High school diploma, GED, or equivalent (nice to have).
• Willing to work a flexible schedule including evenings, weekends, and holidays.
• Willing to work in an environment with bright lights and loud music.

Responsibilities

• Interact with guests to ensure a great guest experience in a manner that values guests’ time.
• Assess guests’ needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.
• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
• Establish supportive and productive relationships with all team members.
• Collaborate with team members to ensure optimal guest experience and support store operations.
• Perform product presentation tasks according to company standards.
• Use in-store technology to support store operations and provide positive guest experiences.
• Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.

Skills

Guest experience

Customer service

Team collaboration

Inclusive environment

Enthusiasm

Education

High school diploma

Job description

lululemon Athletica in Nashville (Mall at Green Hills) is seeking a part-time Educator to deliver world-class guest experiences, provide in-depth product education, and share authentic knowledge about our community and culture. You’ll engage with guests on the floor, support store operations, and contribute to a luxury shopping environment.

The role requires a flexible schedule including evenings and weekends, a willingness to move through the store, and the ability to lift up to 30 lbs.