Returns HS

Ashley Furniture Industries; Phoenix (AZ); Vor Ort; USD 36.000 - 52.000; Vollzeit

Zusammenfassung

Ashley Furniture is seeking a Returns role to resolve issues in the return process, ensuring proper coding and sustainable, error-free handling. The candidate will follow up with Home Stores and Distribution Centers to identify root causes and communicate findings to senior management.

The Returns Admin will gather information from customers to improve the experience and support Customer Service functions, while reconsolidating systems for accurate designation codes and proper disposal and

Aufgaben

• Track and compile return data to identify areas of concern and root causes.
• Inspect items returned after delivery to ensure proper return coding.
• Gather information from customers about potential reasons for merchandise returns.
• Solve issues arising during the return process.
• Clear systems to prepare items for the billing department.
• Identify products by item number.
• Identify return scores accurately.
• Address driver issues on load out (missing pieces, missing hardware, cross dock items, etc.).
• Communicate with customers to gather data and perform customer service functions.
• Report findings to immediate supervisor to correct errors and sustain continuous improvement.
• Demonstrate Ashley Furniture Core and Growth Values in all job functions.

Jobbeschreibung

Description

Returns is responsible for solving any potential issues that may arise during the return process, such as proper return code assignment, errors that lead to the return of merchandise, responsible to follow up with Home Stores in order to communicate the root cause of errors or potential errors and support the creation of a sustainable and error free process, responsible to follow up with HS Distribution Centers in order to communicate the root cause of errors or potential errors and support the creation of a sustainable and error free process. Returns are also responsible for presenting to Senior Managers the returns results and research findings. Returns is responsible for reconsolidating systems to make sure returned items have the proper designation code and are properly disposed and allocated in the system. The return Admin will be responsible for gathering information from customers to improve the customer experience and will be required to follow through with Customer Service functions.

Job Details

Returns is responsible for solving any potential issues that may arise during the return process, such as proper return code assignment, errors that lead to the return of merchandise, responsible to follow up with Home Stores in order to communicate the root cause of errors or potential errors and support the creation of a sustainable and error free process, responsible to follow up with HS Distribution Centers in order to communicate the root cause of errors or potential errors and support the creation of a sustainable and error free process. Returns are also responsible for presenting to Senior Managers the returns results and research findings. Returns is responsible for reconsolidating systems to make sure returned items have the proper designation code and are properly disposed and allocated in the system. The return Admin will be responsible for gathering information from customers to improve the customer experience and will be required to follow through with Customer Service functions.

Responsibilities

• Track and compile return data with the purpose to identify areas of concern as well as possible root causes.
• Physically observe and inspect items returned after delivery to ensure proper return coding.
• Gather information from customers about potential reasons for the return of merchandise.
• Solve any potential issues that may arise during the return process.
• Clear out the systems to make items ready for the billing department.
• Properly identify products by item number.
• Accurately identify return scores.
• Addresses driver issues regarding load out, such as pieces missing, missing hardware, cross dock items and items returned.
• Communicate with customers as needed to gather additional data as well as to perform customer service functions.
• Reports findings to immediate supervisor in order to correct errors and sustain a culture of continuous improvement.
• Demonstrate the Company' Core and Growth Values in the performance of all job functions.

About Ashley Furniture

At Ashley, we're more than a business...we're family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We're problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses. And never settle for status quo. It's the reason we're always searching for better ways to delivering an exceptional customer experience. That's why Ashley Furniture is #1 in our industry.

Growth Opportunity

Ready to grow? You've come to the right place. Ashley Furniture has a "Growth Mindset", and once you join our team, you'll learn from the best in the business.