Retail Department Manager: Inventory, People & Standards

Family Fare, LLC; Dickinson (ND); On-site; USD 60,000 - 85,000; Full time

Job summary

SpartanNash in Dickinson, ND is seeking a Customer Service Manager to lead day-to-day department operations in our retail store. You will train associates, manage staffing, and ensure standards align with company goals and KPIs.

You’ll order and maintain inventory, review received orders, supervise stocking and rotation, and protect product quality and safety. You’ll communicate plans, enforce schedules, and develop the team to excel in customer service and store performance.

Qualifications

• Two years of retail experience preferred.
• One-year supervisory experience preferred.
• Strong written and verbal communication, and bookkeeping skills.
• Good organization, prioritization, decision-making, problem solving and conflict management skills.
• Strong leadership abilities with capability to work in a hands-on environment.
• Good strategic planning and business acumen skills.
• Good knowledge of retail store operations; knowledge of retail management systems.
• Proficient in Word, Excel and PowerPoint.
• Spanish language ability is desirable depending on location.

Responsibilities

• Be responsible to order and maintain inventory in your department, while utilizing inventory control procedures to ensure product freshness and quality.
• Review and validate received orders for amount, quality, count or weight, condition, and ensure all product is stored in appropriate areas.
• Manage a team that completes stocking, production, and additional tasks to ensure product quality, production planning, accuracy and date sensitive rotation.
• Maintain familiarity with all products carried in the department as well as throughout the store.
• Know the advertised items, special prices, coupon deals or other features, that apply to the store's sales and rewards programs.
• Assure that the weekly and period Flight Plan are communicated and executed to company expectations and timeline.
• Follow company policies and timelines using the required tools and software to manage scheduling, according to forecasted guidelines.
• Implement and maintain work schedules, labor control, overtime control, and payroll expense for the department.
• Implement Our Winning Recipe and model our core values and competencies.
• Be responsible for department management including staffing, training, performance management, and career development of associates.
• Develop and monitor department goals and forecasts, as required.
• Attend and participate in daily huddles, manager meetings, and district/company meetings as required.
• Maintain a clean, attractive, and well stocked department, and ensure food safety and safety guidelines are followed.
• Develop and implement a plan that meets company goals and KPIs.
• Additional responsibilities may be assigned as needed.

Skills

Communication

Leadership

Organization

Problem solving

Conflict management

Retail operations

Retail management systems

Microsoft Office

Spanish (desirable)

Tools

Word

Excel

PowerPoint

Job description

SpartanNash in Dickinson, ND is seeking a Customer Service Manager to lead day-to-day department operations in our retail store. You will train associates, manage staffing, and ensure standards align with company goals and KPIs.

You’ll order and maintain inventory, review received orders, supervise stocking and rotation, and protect product quality and safety. You’ll communicate plans, enforce schedules, and develop the team to excel in customer service and store performance.