Retail Department Lead: Store Ops & Growth

Goodwill Industries of Northern Illinois; Algonquin (IL); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Employee assistance program

Retirement plan with employer match

Bonus opportunity

Paid time off

Flexible schedule

Employee discounts

Career advancement opportunities

Job summary

Goodwill Industries of Northern Illinois seeks a full-time store leader in Algonquin, IL to manage retail operations, oversee a specialized department, and drive sales performance. You will mentor staff, ensure superb customer service, and maintain inventory and displays to maximize donor and shopper experience.

The role requires hands-on management across donations, textiles, and wares, with safety, banking, and reporting responsibilities.

Qualifications

• Familiarity with retail concepts, practices, and procedures.
• Ability to provide oversight to location and employees.
• Previous supervisory experience preferred.
• Ability to make fast and accurate decisions in all aspects of daily operations.

Responsibilities

• Understand and can work in any store function – sales, donation, textiles, and wares.
• Merchandises store effectively through displays, timely features and end caps, and an overall appealing sales floor.
• Acts as expert in assigned area of the store taking ownership for merchandising, production results, quality control, and overall operation of area.
• Supports inventory process according to organizational guidelines.
• Operates as manager on duty – taking all telephone calls, cover sales floor breaks, answering customer and employee questions, answer manager calls, replenishment of goods, opening and closing store, following banking procedures as assigned.
• Helps manages overall flow and inventory of donated goods, new goods, and seasonal goods.
• Promotes exceptional internal and external customer service through effective communication.
• Supports goals for financial results including sales growth and increased average sales.

Skills

Retail concepts

Supervisory experience

Customer service

Store operations

Education

Education and experience alignment

Tools

Microsoft Word

Excel

Outlook

Job description

Goodwill Industries of Northern Illinois seeks a full-time store leader in Algonquin, IL to manage retail operations, oversee a specialized department, and drive sales performance. You will mentor staff, ensure superb customer service, and maintain inventory and displays to maximize donor and shopper experience.

The role requires hands-on management across donations, textiles, and wares, with safety, banking, and reporting responsibilities.