Retail Department Lead - Sales & People Development

Cavender's; Waco (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Cavender’s in Texas seeks a Department Manager to join the Store Management Team. You will lead sales efforts, coach associates, and ensure the department aligns with company standards while delivering Best of the WEST customer service.

You will manage day-to-day operations, open/close, address customer issues, train staff, monitor performance, and help drive store goals for sales and payroll. This role requires strong leadership and customer focus.

Qualifications

• Proven ability to sell product and manage a retail department.
• Drive results, develop talent, excel in customer service and make sound decisions.
• Ability to read and interpret basic instructions and documents in English.
• Must be able to read and understand English; stay alert during shifts.

Responsibilities

• Support Cavender’s culture and drive mission, vision, and values.
• Perform cashier, sales associate, and key carrier duties as needed.
• Maintain active role in personal selling and meet sales per hour goals.
• Act as Manager on Duty as assigned and supervise store associates.
• Open and close store; address customer complaints and process returns/exchanges.
• Lead training, coaching on sales techniques and product knowledge.
• Ensure store looks clean and professional; follow visual standards.
• Monitor department performance and contribute to store goals for sales/payroll.
• Address timecard exceptions and associate concerns; support Loss Prevention.

Skills

Retail leadership

Customer service

Team supervision

Sales target attainment

English literacy

Job description

Cavender’s in Texas seeks a Department Manager to join the Store Management Team. You will lead sales efforts, coach associates, and ensure the department aligns with company standards while delivering Best of the WEST customer service.

You will manage day-to-day operations, open/close, address customer issues, train staff, monitor performance, and help drive store goals for sales and payroll. This role requires strong leadership and customer focus.