Department Lead & Sales Coach

Cavender's; Dallas (TX); On-site; USD 42,000 - 63,000; Full time

Job summary

Cavender’s in Dallas seeks a Department Manager to join the Store Management Team. You will supervise store associates, coach on sales techniques, and help drive department performance while upholding Cavender’s culture and policies.

You will handle opening/closing, customer issues, returns, and timecard management, while maintaining a clean, well-presented store and delivering Best of the WEST service. This role requires strong leadership, English fluency, and a proven ability to sell and

Qualifications

• Proven ability to sell product and manage a retail department.
• Ability to manage store shifts effectively.
• Strong customer service and decision making.
• Read English
• Stay alert and productive during assigned hours.

Responsibilities

• Support Cavender’s Culture and drive Mission, Vision, and Values.
• Be able to perform the tasks of a Cashier, Sales Associate and Key Carrier.
• Maintain active role in personal selling, meeting or exceeding sales per hour goals.
• Act as Manager on Duty as assigned.
• Assist in day-to-day management of the retail store and supervision of associates to deliver Best of the WEST customer service and drive sales.
• Open and close store as directed.
• Address customer complaints.
• Handle returns and exchanges.
• Handle associate assignments and concerns.
• Increase sales, maintain profit structure, and reduce controllable expenses using key metrics.
• Lead training of store associates, coaching on sales techniques and product knowledge.
• Help keep the store clean and well-presented by following visual standards.
• Understand and execute all company policies.
• Participate in Loss Prevention measures.
• Lead and support team members to deliver Best of the WEST customer service.
• Track department performance and contribute to store goals for sales, payroll, and customer experience.
• Monitor timecard exceptions and missed punches.
• Handle customer issues or personnel matters within the department.
• Contribute to a safe and secure store environment and report incidents.
• Assist store leadership with storewide initiatives.
• Any other duties as assigned.

Skills

Retail leadership

Sales coaching

Customer service

Team supervision

Open/close duties

Loss prevention

Job description

Cavender’s in Dallas seeks a Department Manager to join the Store Management Team. You will supervise store associates, coach on sales techniques, and help drive department performance while upholding Cavender’s culture and policies.

You will handle opening/closing, customer issues, returns, and timecard management, while maintaining a clean, well-presented store and delivering Best of the WEST service. This role requires strong leadership, English fluency, and a proven ability to sell and