Department Manager - Guest Service Leader

The Paper Store; Natick (MA); On-site; USD 52,000 - 66,000; Full time

Job summary

The Paper Store in Massachusetts is seeking a Department Manager to lead sales teams, deliver exceptional customer service, and ensure operational excellence across the store. You will oversee opening/closing procedures, POS operations, and staff training while driving store performance and guest satisfaction.

The role requires leadership ability, multitasking, and willingness to work a flexible schedule including nights and weekends, with the goal of exceeding sales goals and maintaining brand

Qualifications

• Previous experience in specialty retail is preferred.
• Ability to multitask while assisting customers.
• Proficient in Microsoft Office and POS Systems.
• Flexible schedule including nights, weekends, and holidays.
• Ability to work well as a leader in a team environment.
• Ability to lift and mobilize medium to large items up to 50 lbs.

Responsibilities

• Act as a TPS Champion by modeling the GUEST service approach and delivering World Class Service.
• Lead and inspire the team, provide feedback, and recognize performance.
• Open and close the store; manage POS operations and sales floor.
• Coordinate break schedules and ensure operational efficiency.
• Drive sales and customer loyalty through effective service behaviors and store events.
• Maintain visual presentation standards and ensure accurate promotions signage.

Skills

People leadership

Customer service

Sales excellence

Multitasking

POS systems

Microsoft Office

Communication

Tools

POS systems

Microsoft Office

Job description

The Paper Store in Massachusetts is seeking a Department Manager to lead sales teams, deliver exceptional customer service, and ensure operational excellence across the store. You will oversee opening/closing procedures, POS operations, and staff training while driving store performance and guest satisfaction.

The role requires leadership ability, multitasking, and willingness to work a flexible schedule including nights and weekends, with the goal of exceeding sales goals and maintaining brand