Retail Department Lead Full-Time

E&H Ace Hardware; Solon (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, dental, and vision insurance (

401(k) with company match)

Paid time off and holiday pay

Employee Assistance Program

Job summary

E&H Ace Hardware in Solon, OH, is looking for enthusiastic and reliable Department Leads to drive sales and maintain department organization. You will own performance, presentation, and inventory in your assigned department(s) while delivering a high level of customer service.

This role requires leadership in a fast-paced retail environment, the ability to flex your schedule for evenings, weekends, and holidays, and a commitment to teamwork.

Qualifications

• High school diploma or equivalent required.
• Retail or customer service experience preferred.
• Ability to lead by example and work well within a team.
• Familiarity with retail computer systems and Microsoft Office is a plus.

Responsibilities

• Deliver excellent service to every customer using our sales culture.
• Answer questions, locate merchandise, and assist with orders.
• Promote Ace Rewards and help customers sign up.
• Maintain product knowledge and inventory in your department(s).
• Receive, stock, and merchandise products; ensure accurate signage.
• Open/close the store as needed and serve as a trusted keyholder.
• Balance safety and theft prevention measures and collaborate with store leadership.

Skills

Customer service

Leadership

Teamwork

Attention to detail

Multitasking

Physical stamina

Education

High school diploma or equivalent

Tools

Retail computer systems

Microsoft Office/Teams

Job description

Location: Solon, OH

Job Id:2610

# of Openings:2

E&H Ace Hardware is seeking enthusiastic and reliable Dept Leads to help drive sales, maintain department organization, and support the daily operations at our Family Owned and Locally Operated store in Bainbridge Ohio. This role is ideal for a team player who is ready to take the lead in a specific product category and ensure customers receive an outstanding experience every time they shop.

As a Department Lead, you’ll support the store management team by owning the performance, presentation, and inventory of your assigned department(s) — while representing the helpful service that sets Ace apart.

What you’ll do:

• Deliver excellent service to every customer using E&H's Customer First Sales Culture
• Answer questions, locate merchandise, and assist with in-store and online special orders
• Promote the Ace Rewards program and help customers sign up
• Maintain product knowledge and awareness of current promotions
• Conduct cycle counts and maintain accurate inventory levels
• Receive, stock, and merchandise products in your assigned department(s)
• Ensure department signage is accurate and up to date
• Help maintain cleanliness and organization on the sales floor, stock room, and outdoor areas
• Participate in seasonal resets and overall store visual standards
• Open and/or close the store as needed and serve as a trusted keyholder
• Monitor safety concerns and theft prevention measures
• Collaborate with team members and communicate effectively with store leadership
• Flex your schedule to include evenings, weekends, and holidays as needed
• High school diploma or equivalent
• Retail or customer service experience preferred
• Strong product knowledge and a willingness to learn
• Ability to lead by example and work well within a team
• Familiarity with retail computer systems, Microsoft Office, or Teams is a plus
• Strong attention to detail and ability to multitask
• Ability to lift up to 50 lbs and stand for extended periods

Why join E&H Hardware Group?

• Family-owned, community-focused company with more than 90 years of local service
• Supportive and hands-on leadership team
• Health, dental, and vision insurance (Full-Time)
• 401(k) with company match
• Paid time off and holiday pay
• Employee Assistance Program
• Career growth opportunities across stores and service divisions

About Us:

E&H Hardware Group operates multiple Ace Hardware stores and a skilled trades service throughout Ohio. We are proudly family-owned and built on the core value of Local Relationships Built on Trust. If you're ready to step into a leadership role in retail, we’d love to meet you.