Retail Department Lead Full-Time

E&H Hardware Group, LLC; Newton Falls (OH); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Holiday pay

Employee discount

Career growth opportunities

EAP

Job summary

E&H Ace Hardware is seeking a Department Lead to guide a specific product area, deliver outstanding customer experiences, and support daily sales floor operations.

You will lead by example, maintain product knowledge, assist customers with questions, and help with inventory, signage, and store cleanliness while collaborating with leadership and adapting to a flexible schedule.

Qualifications

• Retail or customer service experience required.
• Strong product knowledge and willingness to learn.
• Ability to lead by example and work well within a team.

Responsibilities

• Provide excellent service to every customer using the store's culture.
• Answer questions and assist with in-store and online orders.
• Promote rewards program and help customers enroll.
• Maintain department knowledge and promotions.
• Conduct cycle counts and maintain inventory levels.
• Receive and stock department merchandise.
• Ensure accurate signage and store cleanliness.
• Open and/or close the store as needed; act as keyholder.
• Monitor safety and prevent theft.
• Collaborate with team and communicate with leadership.
• Flexible schedule including evenings, weekends, and holidays.

Skills

Customer service

Retail experience

Team leadership

Product knowledge

Retail software

Education

High school diploma or equivalent

Tools

POS systems

Microsoft Office/Teams

Job description

E&H Ace Hardware is hiring a dedicated and customer-focused Department Lead to help drive sales, maintain department organization, and support day-to-day operations on the sales floor. This role is ideal for a team player who is ready to take the lead in a specific product category and ensure customers receive an outstanding experience every time they shop.

What you’ll do

• Deliver excellent service to every customer using E&H’s Customer First Sales Culture
• Answer questions, locate merchandise, and assist with in-store and online special orders
• Promote the Ace Rewards program and help customers sign up
• Maintain product knowledge and awareness of current promotions
• Conduct cycle counts and maintain accurate inventory levels
• Receive, stock, and merchandise products in your assigned department(s)
• Ensure department signage is accurate and up to date
• Help maintain cleanliness and organization on the sales floor, stock room, and outdoor areas
• Participate in seasonal resets and overall store visual standards
• Open and/or close the store as needed and serve as a trusted keyholder
• Monitor safety concerns and theft prevention measures
• Collaborate with team members and communicate effectively with store leadership
• Flex your schedule to include evenings, weekends, and holidays as needed

Minimum Requirements

• High school diploma or equivalent
• Retail or customer service experience preferred
• Strong product knowledge and a willingness to learn
• Ability to lead by example and work well within a team
• Familiarity with retail computer systems, Microsoft Office, or Teams is a plus
• Strong attention to detail and ability to multitask
• Ability to lift up to 50 lbs and stand for extended periods

Why join E&H Hardware Group?

• Family-owned, community-focused company with more than 90 years of local service
• Supportive and hands-on leadership team
• Health, dental, and vision insurance (Full-Time)
• 401(k) with company match
• Paid time off and holiday pay
• Employee Assistance Program
• Generous employee discount
• Career growth opportunities across stores and service divisions

About Us

E&H Hardware Group operates multiple Ace Hardware stores and a skilled trades service throughout Ohio. We are proudly family-owned and built on the core value of Local Relationships Built on Trust. If you’re ready to step into a leadership role in retail, we’d love to meet you.