Retail Department Lead Full-Time

E&H Ace Hardware; Cleveland (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health, dental, vision insurance (Full

Job summary

E&H Ace Hardware in Cleveland, OH is looking for a Department Lead who thrives in a fast-paced retail environment. You will own accountability for your department’s performance, presentation, and inventory while delivering outstanding service to every customer.

This role requires a team player who can lead by example, flex schedule, and collaborate with store leadership. Prior retail or customer service experience is preferred, and familiarity with retail systems helps ensure seamless daily

Qualifications

• High school diploma or equivalent.
• Retail or customer service experience preferred.
• Ability to lead by example and work well within a team.
• Familiarity with retail computer systems, Microsoft Office, or Teams is a plus.
• Strong attention to detail and ability to multitask.
• Ability to lift up to 50 lbs and stand for extended periods.

Responsibilities

• Deliver excellent service to every customer and uphold the Customer First Sales Culture.
• Own the performance, presentation, and inventory of assigned department(s).
• Assist with in-store and online special orders and seasonal resets.
• Promote the Ace Rewards program and enroll customers.
• Maintain product knowledge and monitor current promotions.
• Conduct cycle counts and maintain accurate stock levels.
• Receive, stock, and merchandise department products.
• Open and close the store as needed and serve as keyholder.
• Monitor safety and prevent theft; collaborate with leadership.

Skills

Customer service

Leadership

Teamwork

Flexibility

Inventory control

Education

High school diploma or equivalent

Job description

Location: Cleveland, OH

Job Id:2591

# of Openings:1

E&H Ace Hardware is hiring a dedicated and customer-focused Department Lead to help drive sales, maintain department organization, and support day-to-day operations on the sales floor. This role is ideal for a team player who is ready to take the lead in a specific product category and ensure customers receive an outstanding experience every time they shop.

As a Department Lead, you’ll support the store management team by owning the performance, presentation, and inventory of your assigned department(s) — while representing the helpful service that sets Ace apart.

What you’ll do:

Deliver excellent service to every customer using E&H’s Customer First Sales Culture

Answer questions, locate merchandise, and assist with in-store and online special orders

Promote the Ace Rewards program and help customers sign up

Maintain product knowledge and awareness of current promotions

Conduct cycle counts and maintain accurate inventory levels

Receive, stock, and merchandise products in your assigned department(s)

Ensure department signage is accurate and up to date

Help maintain cleanliness and organization on the sales floor, stock room, and outdoor areas

Participate in seasonal resets and overall store visual standards

Open and/or close the store as needed and serve as a trusted keyholder

Monitor safety concerns and theft prevention measures

Collaborate with team members and communicate effectively with store leadership

Flex your schedule to include evenings, weekends, and holidays as needed

High school diploma or equivalent

Retail or customer service experience preferred

Strong product knowledge and a willingness to learn

Ability to lead by example and work well within a team

Familiarity with retail computer systems, Microsoft Office, or Teams is a plus

Strong attention to detail and ability to multitask

Ability to lift up to 50 lbs and stand for extended periods

Why join E&H Hardware Group?

Family-owned, community-focused company with more than 90 years of local service

Supportive and hands-on leadership team

Health, dental, and vision insurance (Full-Time)

401(k) with company match

Paid time off and holiday pay

Employee Assistance Program

Career growth opportunities across stores and service divisions

About Us:

E&H Hardware Group operates multiple Ace Hardware stores and a skilled trades service throughout Ohio. We are proudly family-owned and built on the core value of Local Relationships Built on Trust. If you’re ready to step into a leadership role in retail, we’d love to meet you.