Retail Department Lead Part-Time

E&H Ace Hardware; Akron (OH); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Holiday pay

Employee Assistance Program

Career growth opportunities across the

stores and service divisions

Job summary

E&H Ace Hardware in Akron, OH is seeking a Department Lead to drive sales, manage the department’s presentation and inventory, and support daily operations on the sales floor.

You’ll lead by example, deliver excellent service to every customer, maintain product knowledge, assist with special orders, and collaborate with store leadership. Flexibility for evenings, weekends, and holidays is required. Retail experience preferred.

Qualifications

• High school diploma or equivalent.
• Retail or customer service experience preferred.
• Ability to lift up to 50 lbs and stand for extended periods.

Responsibilities

• Deliver excellent service to every customer.
• Answer questions, locate merchandise, assist with in-store and online orders.
• Promote Ace Rewards and help customers sign up.

Skills

Customer service

Team leadership

Attention to detail

Multitasking

Physical stamina

Education

High school diploma or equivalent

Tools

Retail software / POS systems

Microsoft Office / Teams

Job description

Location: Akron, OH

Job Id:2603

# of Openings:1

E&H Ace Hardware is hiring a dedicated and customer-focusedDepartment Leadto help drive sales, maintain department organization, and support day-to-day operations on the sales floor. This role is ideal for a team player who is ready to take the lead in a specific product category and ensure customers receive an outstanding experience every time they shop.

As a Department Lead, you’ll support the store management team by owning the performance, presentation, and inventory of your assigned department(s) — while representing the helpful service that sets Ace apart.

What you’ll do:

Deliver excellent service to every customer using E&H’sCustomer First Sales Culture

Answer questions, locate merchandise, and assist with in-store and online special orders

Promote theAce Rewardsprogram and help customers sign up

Maintain product knowledge and awareness of current promotions

Conduct cycle counts and maintain accurate inventory levels

Receive, stock, and merchandise products in your assigned department(s)

Ensure department signage is accurate and up to date

Help maintain cleanliness and organization on the sales floor, stock room, and outdoor areas

Participate in seasonal resets and overall store visual standards

Open and/or close the store as needed and serve as a trusted keyholder

Monitor safety concerns and theft prevention measures

Collaborate with team members and communicate effectively with store leadership

Flex your schedule to include evenings, weekends, and holidays as needed

High school diploma or equivalent

Retail or customer service experience preferred

Strong product knowledge and a willingness to learn

Ability to lead by example and work well within a team

Familiarity with retail computer systems, Microsoft Office, or Teams is a plus

Strong attention to detail and ability to multitask

Ability to lift up to 50 lbs and stand for extended periods

Why join E&H Hardware Group?

Family-owned, community-focused company with more than 90 years of local service

Supportive and hands-on leadership team

Health, dental, and vision insurance (Full-Time)

401(k) with company match

Paid time off and holiday pay

Employee Assistance Program

Career growth opportunities across stores and service divisions

About Us:

E&H Hardware Group operates multiple Ace Hardware stores and a skilled trades service throughout Ohio. We are proudly family-owned and built on the core value ofLocal Relationships Built on Trust. If you’re ready to step into a leadership role in retail, we’d love to meet you.