Retail Department Lead Full-Time

E&H Ace Hardware; Wooster (OH); On-site; USD 15,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off and holidays

Employee Assistance Program

Career growth opportunities

Job summary

E&H Ace Hardware in Wooster, OH is seeking a Department Lead to drive sales, maintain department organization, and support day-to-day operations on the sales floor.

You will own performance, presentation, and inventory for your area, lead by example, and help teammates deliver the Ace customer-first experience.

Qualifications

• High school diploma or equivalent required.
• Retail or customer service experience preferred.
• Strong product knowledge and willingness to learn.

Responsibilities

• Deliver excellent service to customers on the sales floor.
• Answer questions, locate merchandise, and assist with special orders.
• Promote Ace Rewards and help customers enroll.
• Maintain product knowledge and monitor promotions.
• Conduct cycle counts and manage inventory in your department.
• Receive, stock, and merchandise products in your area.
• Ensure accurate department signage and visual standards.
• Open/close store and act as a trusted keyholder as needed.
• Support safety and theft-prevention measures.
• Collaborate with teammates and communicate with store leadership.
• Flexible schedule including evenings, weekends, and holidays.

Skills

Customer service

Product knowledge

Leadership by example

Team collaboration

Attention to detail

Multitasking

Lifting 50 lbs

Education

High school diploma or equivalent

Tools

Retail computer systems

Microsoft Office

Microsoft Teams

Job description

Location: Wooster, OH

Job Id:2604

# of Openings:1

E&H Ace Hardware is hiring a dedicated and customer-focused Department Lead to help drive sales, maintain department organization, and support day-to-day operations on the sales floor. This role is ideal for a team player who is ready to take the lead in a specific product category and ensure customers receive an outstanding experience every time they shop.

As a Department Lead, you’ll support the store management team by owning the performance, presentation, and inventory of your assigned department(s) — while representing the helpful service that sets Ace apart.

What you’ll do:

• Deliver excellent service to every customer using E&H’s Customer First Sales Culture
• Answer questions, locate merchandise, and assist with in-store and online special orders
• Promote the Ace Rewards program and help customers sign up
• Maintain product knowledge and awareness of current promotions
• Conduct cycle counts and maintain accurate inventory levels
• Receive, stock, and merchandise products in your assigned department(s)
• Ensure department signage is accurate and up to date
• Help maintain cleanliness and organization on the sales floor, stock room, and outdoor areas
• Participate in seasonal resets and overall store visual standards
• Open and/or close the store as needed and serve as a trusted keyholder
• Monitor safety concerns and theft prevention measures
• Collaborate with team members and communicate effectively with store leadership
• Flex your schedule to include evenings, weekends, and holidays as needed

• High school diploma or equivalent
• Retail or customer service experience preferred
• Strong product knowledge and a willingness to learn
• Ability to lead by example and work well within a team
• Familiarity with retail computer systems, Microsoft Office, or Teams is a plus
• Strong attention to detail and ability to multitask
• Ability to lift up to 50 lbs and stand for extended periods

Why join E&H Hardware Group?

• Family-owned, community-focused company with more than 90 years of local service
• Supportive and hands-on leadership team
• Health, dental, and vision insurance (Full-Time)
• 401(k) with company match
• Paid time off and holiday pay
• Employee Assistance Program
• Career growth opportunities across stores and service divisions

About Us:

E&H Hardware Group operates multiple Ace Hardware stores and a skilled trades service throughout Ohio. We are proudly family-owned and built on the core value of Local Relationships Built on Trust. If you’re ready to step into a leadership role in retail, we’d love to meet you.