Retail Department Lead Full-Time

E&H Ace Hardware; Aurora (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off and holiday pay

Employee Assistance Program

Career growth opportunities

Job summary

E&H Ace Hardware in Aurora, OH is seeking enthusiastic and reliable Department Leads to drive sales, maintain department organization, and support daily operations at our Bainbridge Ohio store. You’ll lead a department, ensuring excellent service, accurate inventory, and strong teamwork to deliver a standout shopping experience.

The role requires a high school diploma or equivalent, retail or customer service experience, and the ability to lift up to 50 lbs.

Qualifications

• High school diploma or equivalent.
• Retail or customer service experience preferred.
• Strong product knowledge and a willingness to learn.
• Ability to lead by example and work well within a team.
• Ability to lift up to 50 lbs and stand for extended periods.

Responsibilities

• Deliver excellent service to every customer.
• Own performance, presentation, and inventory of your department.
• Answer questions and assist with in-store and online orders.
• Promote Ace Rewards and help customers sign up.
• Maintain department signage and product knowledge.
• Conduct cycle counts and maintain accurate inventory.
• Receive, stock, and merchandise products in your department.
• Open and/or close the store as needed and serve as keyholder.
• Monitor safety and theft prevention measures.
• Collaborate with team and communicate with store leadership.
• Flex your schedule to include evenings, weekends, and holidays.

Skills

Customer service

Team leadership

Inventory management

Retail operations

Communication

Education

High school diploma or equivalent

Tools

Retail software

Microsoft Office

Teams

Job description

Location: Aurora, OH

Job Id:2611

# of Openings:2

E&H Ace Hardware is seeking enthusiastic and reliable Dept Leads to help drive sales, maintain department organization, and support the daily operations at our Family Owned and Locally Operated store in Bainbridge Ohio. This role is ideal for a team player who is ready to take the lead in a specific product category and ensure customers receive an outstanding experience every time they shop.

As a Department Lead, you’ll support the store management team by owning the performance, presentation, and inventory of your assigned department(s) — while representing the helpful service that sets Ace apart.

What you’ll do:

• Deliver excellent service to every customer using E&H’s Customer First Sales Culture
• Answer questions, locate merchandise, and assist with in-store and online special orders
• Promote the Ace Rewards program and help customers sign up
• Maintain product knowledge and awareness of current promotions
• Conduct cycle counts and maintain accurate inventory levels
• Receive, stock, and merchandise products in your assigned department(s)
• Ensure department signage is accurate and up to date
• Help maintain cleanliness and organization on the sales floor, stock room, and outdoor areas
• Participate in seasonal resets and overall store visual standards
• Open and/or close the store as needed and serve as a trusted keyholder
• Monitor safety concerns and theft prevention measures
• Collaborate with team members and communicate effectively with store leadership
• Flex your schedule to include evenings, weekends, and holidays as needed

High school diploma or equivalent

Retail or customer service experience preferred

Strong product knowledge and a willingness to learn

Ability to lead by example and work well within a team

Familiarity with retail computer systems, Microsoft Office, or Teams is a plus

Strong attention to detail and ability to multitask

Ability to lift up to 50 lbs and stand for extended periods

Why join E&H Hardware Group?

• Family-owned, community-focused company with more than 90 years of local service
• Supportive and hands-on leadership team
• Health, dental, and vision insurance (Full-Time)
• 401(k) with company match
• Paid time off and holiday pay
• Employee Assistance Program
• Career growth opportunities across stores and service divisions

About Us:

E&H Hardware Group operates multiple Ace Hardware stores and a skilled trades service throughout Ohio. We are proudly family-owned and built on the core value of Local Relationships Built on Trust. If you’re ready to step into a leadership role in retail, we’d love to meet you.