Retail Department Lead — Elevate Customer Experience

E&H Hardware Group, LLC; Norton (OH); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Health, dental, and vision insurance (

401(k) with company match

Paid time off and holiday pay

Employee Assistance Program

Generous employee discount

Career growth opportunities across the

Job summary

E&H Ace Hardware in Norton, OH is seeking a Department Lead to drive sales, organize the department, and support daily operations on the sales floor. You will lead a product category, deliver exceptional service, and ensure customers have an outstanding experience at every visit.

Responsibilities include maintaining product knowledge, inventory accuracy, and assisting with special orders. The role requires flexibility to work evenings, weekends, and holidays, with opportunities for growth in

Qualifications

• High school diploma or equivalent.
• Retail or customer service experience preferred.
• Strong product knowledge and a willingness to learn.
• Ability to lead by example and work well within a team.
• Familiarity with retail computer systems, Microsoft Office, or Teams is a plus.
• Able to lift up to 50 lbs and stand for extended periods.

Responsibilities

• Deliver excellent service to every customer using E&H’s Customer First Sales Culture.
• Answer questions, locate merchandise, and assist with in-store and online special orders.
• Promote the Ace Rewards program and help customers sign up.
• Maintain product knowledge and awareness of current promotions.
• Conduct cycle counts and maintain accurate inventory levels.
• Receive, stock, and merchandise products in your department(s).
• Ensure department signage is accurate and up to date.
• Help maintain cleanliness and organization on the sales floor, stock room, and outdoor areas.
• Participate in seasonal resets and overall store visual standards.
• Open and/or close the store as needed and serve as a trusted keyholder.
• Monitor safety concerns and theft prevention measures.
• Collaborate with team members and communicate effectively with store leadership.
• Flex your schedule to include evenings, weekends, and holidays as needed.

Skills

Customer service

Leadership

Retail knowledge

Attention to detail

Microsoft Office/Teams

Stamina

Inventory awareness

Education

High school diploma or equivalent

Tools

Retail POS systems

Job description

E&H Ace Hardware in Norton, OH is seeking a Department Lead to drive sales, organize the department, and support daily operations on the sales floor. You will lead a product category, deliver exceptional service, and ensure customers have an outstanding experience at every visit.

Responsibilities include maintaining product knowledge, inventory accuracy, and assisting with special orders. The role requires flexibility to work evenings, weekends, and holidays, with opportunities for growth in