Retail Department Lead — Customer-First Growth

E&H Ace Hardware; Hamilton (OH); On-site; USD 42,000 - 47,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off and holiday pay

Employee Assistance Program

Job summary

E&H Ace Hardware in Hamilton, OH is seeking a dedicated Department Lead to drive sales, maintain department organization, and support day-to-day operations on the sales floor. You’ll lead by example within your product area and ensure customers receive an outstanding experience.

As a Department Lead, you’ll own performance, presentation, and inventory of your department, collaborate with store leadership, and flex your schedule to include evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent.
• Retail or customer service experience preferred.
• Strong product knowledge and a willingness to learn.
• Ability to lead by example and work well within a team.

Responsibilities

• Deliver excellent service to every customer using E&H’s Customer First Sales Culture.
• Answer questions, locate merchandise, and assist with in-store and online special orders.
• Promote the Ace Rewards program and help customers sign up.
• Maintain product knowledge and awareness of current promotions.
• Conduct cycle counts and maintain accurate inventory levels.
• Receive, stock, and merchandise products in your assigned department(s).
• Ensure department signage is accurate and up to date.
• Open and/or close the store as needed and serve as a trusted keyholder.

Skills

Customer service

Leadership

Inventory management

Product knowledge

Education

High school diploma or equivalent

Tools

POS systems

Microsoft Office

Microsoft Teams

Job description

E&H Ace Hardware in Hamilton, OH is seeking a dedicated Department Lead to drive sales, maintain department organization, and support day-to-day operations on the sales floor. You’ll lead by example within your product area and ensure customers receive an outstanding experience.

As a Department Lead, you’ll own performance, presentation, and inventory of your department, collaborate with store leadership, and flex your schedule to include evenings, weekends, and holidays.