Retail Department Lead — Elevate Customer Experience

E&H Ace Hardware; Akron (OH); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health, dental, and vision insurance (

Job summary

E&H Ace Hardware Akron, OH is hiring a Department Lead to drive sales, maintain department organization, and support day‑to‑day operations on the sales floor. You’ll own performance, presentation, and inventory of your department(s), while representing the customer‑focused service Ace is known for.

You’ll lead by example, build product knowledge, and collaborate with store leadership to deliver outstanding customer experiences.

Qualifications

• High school diploma or equivalent.
• Retail or customer service experience preferred.
• Strong product knowledge and willingness to learn.
• Ability to lead by example and work well within a team.
• Familiarity with retail computer systems, Microsoft Office, or Teams is a plus.
• Strong attention to detail and ability to multitask.
• Ability to lift up to 50 lbs and stand for extended periods.

Responsibilities

• Deliver excellent service to every customer using E&H’s Customer First Sales Culture.
• Answer questions, locate merchandise, and assist with in-store and online special orders.
• Promote the Ace Rewards program and help customers sign up.
• Maintain product knowledge and awareness of current promotions.
• Conduct cycle counts and maintain accurate inventory levels.
• Receive, stock, and merchandise products in your assigned department(s).
• Ensure department signage is accurate and up to date.
• Help maintain cleanliness and organization on the sales floor, stock room, and outdoor areas.
• Participate in seasonal resets and overall store visual standards.
• Open and/or close the store as needed and serve as a trusted keyholder.
• Monitor safety concerns and theft prevention measures.
• Collaborate with team members and communicate effectively with store leadership.
• Flex your schedule to include evenings, weekends, and holidays as needed.

Skills

Customer service

Leadership

Sales

Inventory management

Product knowledge

Team collaboration

Education

High school diploma or equivalent

Tools

Retail POS systems

Microsoft Office/Teams

Job description

E&H Ace Hardware Akron, OH is hiring a Department Lead to drive sales, maintain department organization, and support day‑to‑day operations on the sales floor. You’ll own performance, presentation, and inventory of your department(s), while representing the customer‑focused service Ace is known for.

You’ll lead by example, build product knowledge, and collaborate with store leadership to deliver outstanding customer experiences.