Retail Department Lead & Coach (Flexible Hours)

The TJX Companies, Inc.; Spokane Valley (WA); On-site; USD 26,000 - 27,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Medical/dental/vision

HSA

Life insurance

Paid holidays/vacation/sick

Credit union

Referral bonuses

Scholarship program

Job summary

The TJX Companies, Inc. in Spokane Valley, WA is seeking a Key Carrier who supports store leadership, serves customers, coaches Associates, and ensures smooth opening/closing operations.

You will alternate with Coordinator duties and act as Manager on Duty when needed, maintaining process and policy adherence. Expect a flexible schedule including nights and weekends, strong teamwork, and hands-on problem solving with peers and supervisors.

Qualifications

• Flexible schedule including nights and weekends.
• Team player with peers and supervisors.
• Respond well to changes in direction or unexpected situations.
• Knowledge of store software, systems, and procedures.
• Knowledge of merchandise flow in stores.
• Proven problem solving skills.
• Able to coach, delegate and follow-up on multiple people/tasks.
• Able to act quickly under challenging circumstances.
• Capable of multi-tasking.
• Superior communication and organizational skills with attention to detail.
• 1 year retail, 6 months leadership experience.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Acts as Manager on Duty adhering to company policy and procedure.
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed.
• Addresses immediate customer service issues and provides appropriate coaching to Associates.
• Exercises discretion regarding customer service policies to satisfy customers.
• Maintains accurate Associate coverage in service areas for a positive customer experience.
• Ensures Associates adhere to all operational procedures.
• Ensures opening/closing procedures are executed according to company guidelines.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Provides feedback, recognition and coaching to Associates.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Flexible schedule

Team player

Communication skills

Problem solving

Leadership experience

Multi-tasking

Tools

Store software knowledge

Job description

The TJX Companies, Inc. in Spokane Valley, WA is seeking a Key Carrier who supports store leadership, serves customers, coaches Associates, and ensures smooth opening/closing operations.

You will alternate with Coordinator duties and act as Manager on Duty when needed, maintaining process and policy adherence. Expect a flexible schedule including nights and weekends, strong teamwork, and hands-on problem solving with peers and supervisors.