Retail Data & Order Fulfillment Associate- Part-time

Monadnock Food Co-op; Keene (NH); Hybrid; USD 26,000 - 33,000; Full time

Benefits offered by this job

Employee discount

Gainshare program

401K

Paid time off

EAP

Bereavement leave

Jury duty leave

Staff gear

Outreach hours

Fun at work

Job summary

Monadnock Food Co-op is seeking a Retail Data & Order Fulfillment Associate in Keene, NH, a hybrid role that balances back-end systems with on-floor service. You’ll manage product data in our systems, adjust pricing, and handle special orders with accuracy and courtesy.

You’ll also troubleshoot inquiries, support merchandising, and provide expert customer service while bridging communication between departments. Excel skills and data precision are essential for success.

Qualifications

• Experience with Excel and data entry.
• Strong attention to detail and accuracy in data.
• Customer service mindset and effective communication.

Responsibilities

• Manage technical product data and update pricing.
• Handle full lifecycle of special orders from receipt to delivery.
• Support cross-functional operations to keep data and processes smooth.
• Engage with customers on the sales floor and resolve inquiries.

Skills

Excel proficiency

Data entry

Customer service

Attention to detail

Team player

Tools

POS systems

MS Outlook

Job description

Are you a spreadsheet wizard who also loves the fast-paced energy of a retail floor? Our Co-op is looking for a Retail Data & Order Fulfillment Associate to join our team in a unique "hybrid" role that bridges the gap between our digital systems and our physical products. If you have a passion for precision, a knack for Excel, and a commitment to stellar customer service, this is the role for you.

The Best of Both Worlds

You won’t be stuck behind a desk all day—but you won't be on your feet for eight hours straight either. Your time is split between our back-end systems and the sales floor, ensuring our data is as sharp as our displays.

What You’ll Do

• Master the Data: Manage technical product data, update pricing, and design professional signage that keeps our customers informed.


• Fulfill the Promise: Handle the full lifecycle of special orders—from receiving and auditing shipments to ensuring the right product gets to the right customer.


• Support the Squad: Act as the \"glue\" between departments, offering cross-functional support to keep operations running smoothly.


• Engage with Customers: Step onto the sales floor to provide expert service, troubleshoot order inquiries, and maintain a premium shopping environment.

What You Bring to the Table

• Excel Proficiency: You know your way around a spreadsheet and enjoy the \"cleanliness\" of accurate data.


• Operational Agility: You can pivot from technical computer work to physical receiving and merchandising without missing a beat.


• An Eye for Detail: Whether it’s a pricing label or a special-order SKU, you believe accuracy is everything.


• People Skills: You are helpful, professional, and ready to support both your teammates and our customers.

Ready to help us build a more efficient, data-driven retail experience?

Job Summary

The purpose of the Retail Data & Order Fulfillment Associate is to perform identified tasks as assigned within the department. This requires a detail-oriented individual responsible for supporting the integrity of information within our POS system. This role is crucial to ensure smooth and accurate operation of Monadnock Food Co-op’s Provisions, Special Order and WebCart programs. The ideal candidate must demonstrate a hands-on approach with respect to completing job duties accurately and on time, thrive in a fast-paced environment and is proficient with data entry, Microsoft Outlook and Excel. To perform this job successfully an individual must be able to perform each essential duty satisfactorily with or without a reasonable accommodation.

Co-op Benefits under 20 hours per week

• 20% employee discount- including sale items!


• Quarterly and Annual Gainshare depending on store performance


• 401K – Traditional or Roth or Both! with up to 4% company match and free retirement counselors


• Generous Paid Time Off- even Part-time!


• Employee Assistance Plan


• Bereavement and Jury Duty Leave


• Free Staffed Out products, plants and flowers


• Staff Appreciation Events throughout the year!


• Co-op gear


• Paid community outreach hours


• Fun at work! We Rock!

Location

34 Cypress St Keene, NH 03431

Schedule

Monday and Wednesdays from 9am to 5pm

*You must be available for this schedule in order to be considered*

Pay Range

Begins at $18.54 with additional compensation for experience

Monadnock Food Co-op participates in E-Verify

Check out our career opportunities at: https://monadnockfood.coop/our-co-op/careers/