Retail Customer Solutions & Sales Specialist

Sherwin-Williams; Roanoke (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin-Williams in Roanoke is seeking a Customer Service Specialist to help wholesale and retail customers identify needs, answer questions about products, and recommend solutions. You will resolve customer concerns promptly, stay updated on product features, maintain store presentation, and work toward meeting the store's sales goals at Store #5008, 3574 Electric Rd #22-24, Roanoke VA 24018.

The role requires strong communication and a customer-first mindset in a fast-paced retail environment.

Responsibilities

• Work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions.
• Promptly resolve customer concerns and ensure maximum client satisfaction.
• Stay up-to-date with product features and maintain the high quality and visual standards of the products and store.
• Strive to achieve excellent customer service while consistently meeting the store’s sales goals.

Job description

Sherwin-Williams in Roanoke is seeking a Customer Service Specialist to help wholesale and retail customers identify needs, answer questions about products, and recommend solutions. You will resolve customer concerns promptly, stay updated on product features, maintain store presentation, and work toward meeting the store's sales goals at Store #5008, 3574 Electric Rd #22-24, Roanoke VA 24018.

The role requires strong communication and a customer-first mindset in a fast-paced retail environment.