Multi-Location Retail Customer Service Specialist

Socket.dev; Novi (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist to assist wholesale and retail customers, understand their needs, and recommend solutions to ensure high satisfaction and sales goals are met.

The role involves interactions with customers at multiple store locations, resolving concerns promptly, staying current on product features, and contributing to the store's visual standards and overall performance.

Responsibilities

• Determine customer needs and preferences.
• Answer questions about Sherwin-Williams products and services.
• Recommend the right solutions to wholesale and retail customers.
• Promptly resolve customer concerns to ensure maximum satisfaction and store performance.

Job description

Sherwin-Williams is seeking a Customer Service Specialist to assist wholesale and retail customers, understand their needs, and recommend solutions to ensure high satisfaction and sales goals are met.

The role involves interactions with customers at multiple store locations, resolving concerns promptly, staying current on product features, and contributing to the store's visual standards and overall performance.