Customer Service & Paint Solutions Specialist

Sherwin-Williams; Vienna (VA); On-site; USD 30,000 - 45,000; Full time

Job summary

Sherwin-Williams in Vienna, VA is seeking a Customer Service Specialist to support retail and wholesale customers. You will determine customer needs, recommend products, and resolve concerns to ensure client satisfaction and help reach store sales goals.

Responsibilities include in-person and phone assistance, product tinting, stock management, and helping with deliveries. Strong communication and multilingual abilities are valued.

Qualifications

• Must be at least 18 years old.
• Legally authorized to work in the United States without sponsorship.
• Valid, unrestricted Driver’s License.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Load/unload delivery trucks and assist in deliveries as needed.
• Remain knowledgeable on products and discuss available options.

Skills

Customer service

Multilingual

Spanish (preferred)

Education

High School diploma or GED

Job description

Sherwin-Williams in Vienna, VA is seeking a Customer Service Specialist to support retail and wholesale customers. You will determine customer needs, recommend products, and resolve concerns to ensure client satisfaction and help reach store sales goals.

Responsibilities include in-person and phone assistance, product tinting, stock management, and helping with deliveries. Strong communication and multilingual abilities are valued.