Customer Service Clerk — Upsell, Stock & Safety

LITTLE GENERAL STORE INC; Beckley (WV); On-site; USD 22,000 - 30,000; Full time

Job summary

The Customer Service Representative at Little General Stores in Beckley, WV, is the store's primary customer contact. They perform all sales transactions, ensure the store is properly stocked, and share in duties of keeping the store clean and safe.

Must be at least eighteen (18) years old to sell tobacco, lottery products, and alcohol. The role is listed as Full Time or Part Time, reporting to the Retail Store Manager or Assistant Manager, with responsibilities spanning customer assistance,

Qualifications

• Customer service orientation and ability to greet customers with a smile.
• Knowledge of sales transactions and cash handling procedures.
• Capable of stocking shelves and keeping the store clean and safe.

Responsibilities

• Present a well-groomed, professional image at all times.
• Have a positive attitude. Greet and welcome all customers with a smile.
• Help customers locate product(s) whenever necessary.
• Upsell related products whenever appropriate.
• Record all sales on cash register and collect payment. Provide correct change if required.
• Understand all approved payment systems and transaction processes.
• Understand and strictly follow state laws regarding lottery, alcohol and tobacco sales.
• Promote enrollment and participation in all Loyalty Programs.
• Closely observe property and report any suspicious activity to the manager on duty.
• Monitor gas pumps.
• Report any malfunctioning equipment or systems to the manager on duty.
• Stock coolers and shelves to ensure products are available and properly priced.
• Maintain sanitary conditions in all food service areas to meet local health standards.
• Actively participate in cleaning and maintaining a safe store.
• Adhere to Locked Door policy if in effect.
• Understand and be able to execute all security and emergency protocols.
• Report any customer accident or injury the manager on duty.
• Understand and adhere to all Little General corporate and handbook policies.
• Complete Daily Shift Report at the end of each shift.
• Other duties as may be assigned.

Skills

Customer service

Sales transactions

Stocking

Upselling

Cash handling

Payment systems

Compliance (tobacco/lottery/alcohol)

Loyalty programs

Store safety

Housekeeping

Security procedures

Shift reporting

Job description

The Customer Service Representative at Little General Stores in Beckley, WV, is the store's primary customer contact. They perform all sales transactions, ensure the store is properly stocked, and share in duties of keeping the store clean and safe.

Must be at least eighteen (18) years old to sell tobacco, lottery products, and alcohol. The role is listed as Full Time or Part Time, reporting to the Retail Store Manager or Assistant Manager, with responsibilities spanning customer assistance,