Retail Customer Service Specialist — Home Improvement

Lowe's Companies, Inc.; Port Huron (MI); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance program

Company 401(k) match

Employee Stock Purchase Program

Associate Discount 10%

Track to the Trades program

Job summary

Lowe's Companies, Inc. is hiring a Customer Service Associate to greet customers, help them find products and answer questions throughout the store. You will work in various departments based on store needs and provide friendly, professional service while maintaining shelves and assisting with checkout.

This role emphasizes customer care, product knowledge, and teamwork in a fast-paced home improvement environment. Flexible shifts and opportunities for growth are available.

Qualifications

• 6 months experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 months experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.
• 6 months of Retail and/or customer service experience.
• Bi-lingual skills.
• Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials).

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross‑functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Computer literacy

Retail tech experience

Basic math & literacy

Physical effort

Lifting 25 lbs

Tools

Smartphones & tablets

Job description

Lowe's Companies, Inc. is hiring a Customer Service Associate to greet customers, help them find products and answer questions throughout the store. You will work in various departments based on store needs and provide friendly, professional service while maintaining shelves and assisting with checkout.

This role emphasizes customer care, product knowledge, and teamwork in a fast-paced home improvement environment. Flexible shifts and opportunities for growth are available.