Retail Customer Service Specialist — Front Desk & Admin

Ashley Furniture Industries; West Covina (CA); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Health, dental, and vision insurance

Employee discounts

Life/Disability insurance

Flex spending account

401K

Paid time off

Job summary

A leading furniture retailer in West Covina is looking for a Customer Service Representative to create positive customer experiences and support store operations. Responsibilities include greeting customers, processing sales orders, and addressing inquiries. The ideal candidate has customer service experience and knowledge of Microsoft Office. This position offers flexible hours and pays $18.00 - $22.00 per hour with benefits such as health insurance and a 401(k).

Qualifications

• Legally authorized to work in the US.
• At least 18 years old.
• 1 year of customer service, office, and/or administrative experience, preferred.
• Maintain reliable attendance.
• Thrive in a team environment.

Responsibilities

• Greet all customers warm and professionally.
• Process sales orders accurately and efficiently.
• Assist with customer credit applications.
• Follow established cash handling procedures.
• Address customer inquiries and concerns.
• Support Management with operational audits.
• Maintain accurate records and reports.
• Work cooperatively with store associates.
• Utilize retail management software proactively.
• Complete any additional tasks assigned by management.

Skills

Customer service skills

Microsoft Office Suite knowledge

Ability to work flexible hours

Team collaboration

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Retail management software

Job description

A leading furniture retailer in West Covina is looking for a Customer Service Representative to create positive customer experiences and support store operations. Responsibilities include greeting customers, processing sales orders, and addressing inquiries. The ideal candidate has customer service experience and knowledge of Microsoft Office. This position offers flexible hours and pays $18.00 - $22.00 per hour with benefits such as health insurance and a 401(k).