Retail Customer Service Pro — Growth & Benefits

Ashley Furniture Industries; Kennesaw (GA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Extended health, dental benefits, and vision insurance

Employee discount from 10% - 30%

Life/Disability Insurance

Flex Spending Account

401K

Paid Time off

Job summary

A leading furniture retailer in Kennesaw, Georgia, is seeking a Customer Service Representative who will serve as the front-line ambassador, delivering exceptional service and creating positive customer experiences. Responsibilities include managing sales orders, resolving customer issues, and maintaining accurate accounts while collaborating with the sales team. The ideal candidate will have strong customer service skills and a high school diploma. This role offers health benefits, employee discounts, and career advancement opportunities.

Qualifications

• 1 year of customer service, office, and/or administrative experience preferred.
• Ability to work flexible hours, including weekends and holidays.
• Maintain reliable attendance.

Responsibilities

• Greet customers in a warm, professional manner.
• Assist with processing sales orders accurately and efficiently.
• Process customer credit applications and assist with financing arrangements.
• Follow established cash handling procedures and process payments accurately.
• Address customer inquiries and concerns professionally.

Skills

Customer service

Team collaboration

Microsoft Office Suite

Cash handling

Education

High school diploma or equivalent

Tools

Retail management software

Point-of-sale systems

Job description

A leading furniture retailer in Kennesaw, Georgia, is seeking a Customer Service Representative who will serve as the front-line ambassador, delivering exceptional service and creating positive customer experiences. Responsibilities include managing sales orders, resolving customer issues, and maintaining accurate accounts while collaborating with the sales team. The ideal candidate will have strong customer service skills and a high school diploma. This role offers health benefits, employee discounts, and career advancement opportunities.