Retail Customer Service Pro — Growth & Benefits

Ashley Furniture Industries; Kennesaw (GA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Extended health, dental benefits, and vision insurance

Employee Discount from 10% - 30%

Life/Disability Insurance

Flex Spending Account

401K

Paid Time off

Job summary

A leading furniture retailer in Kennesaw is seeking a Customer Service Representative to deliver exceptional service and support store operations. Responsibilities include greeting customers, processing sales orders, managing customer accounts, and resolving issues. The ideal candidate will be skilled in customer service and Microsoft Office, with a high school diploma and flexibility for various shifts. This role offers benefits including health insurance, employee discounts, and a 401K plan.

Qualifications

• Legally authorized to work in the US.
• At least 18 years old.
• 1 year of customer service, office, and/or administrative experience preferred.
• Maintain reliable attendance.

Responsibilities

• Greet all customers in a warm, professional manner.
• Assist with processing sales orders accurately and efficiently.
• Process customer credit applications and maintain account information.
• Follow established cash handling procedures.
• Address customer inquiries and concerns professionally.
• Support Management with operational audits and compliance checks.
• Maintain accurate records and prepare routine reports.
• Work cooperatively with sales team and other store associates.
• Utilize point-of-sale systems and retail management software.
• Complete any additional tasks as assigned by management.

Skills

Customer Service

Microsoft Office Suite

Flexible hours

Team collaboration

Education

High school diploma or equivalent

Job description

A leading furniture retailer in Kennesaw is seeking a Customer Service Representative to deliver exceptional service and support store operations. Responsibilities include greeting customers, processing sales orders, managing customer accounts, and resolving issues. The ideal candidate will be skilled in customer service and Microsoft Office, with a high school diploma and flexibility for various shifts. This role offers benefits including health insurance, employee discounts, and a 401K plan.