Retail Customer Service Specialist — Flexible Schedule & Growth

PostNet Denver; Santa Fe (NM); On-site; USD 20,664 - 26,174; Full time

Benefits offered by this job

Competitive compensation

Flexible scheduling

Career path development

Paid time off

Job summary

PostNet Denver is seeking a Retail Customer Service Representative to assist customers with all store services and products, operate the POS system, and support training for team members. You will handle inquiries in person, by email, and by phone, while driving sales and delivering exceptional service.

The ideal candidate has retail customer service experience, strong communication, multitasking ability, and attention to detail.

Qualifications

• Previous customer service or sales experience in a retail environment.
• Exceptional customer service skills.
• Ability to translate customer requirements into final products or services.
• Assist in handling customer complaints and problems in a professional manner.
• Multitasking – must have the ability to simultaneously process multiple tasks.
• Effective verbal and written communication skills.
• Strong attention to detail.
• Outstanding time management and organizational skills.
• A high school diploma or equivalent required.
• Valid driver’s license required.
• Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software.
• Ability to work flexible hours.
• Some supervisory skills preferred.
• Notary Public certification may be required.

Responsibilities

• Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner.
• Assists customers with their product and service need in person, through email, and by phone.
• Processes customer sales through the point-of-sale system.
• Up-sells, cross-sells, and actively participates in marketing and promotional initiatives.
• Opens and closes the center, cash register, and other center systems.
• Assists management in maintaining, ordering, and stocking inventory.
• Maintains the center consistent with established standards.
• Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff.
• Sorts and deposits mail in private mailboxes.
• Captures, complete tasks, and organizes Virtual Mail.

Job description

PostNet Denver is seeking a Retail Customer Service Representative to assist customers with all store services and products, operate the POS system, and support training for team members. You will handle inquiries in person, by email, and by phone, while driving sales and delivering exceptional service.

The ideal candidate has retail customer service experience, strong communication, multitasking ability, and attention to detail.