Retail Customer Service Advocate - Flexible Scheduling

PostNet Denver; New York (NY); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Advancement opportunities

Training & development

Flexible scheduling

Job summary

PostNet is seeking a Retail Customer Service Representative to assist customers with shipping, printing, and related services. You will operate the point-of-sale system, support equipment, and help train teammates as needed.

The ideal candidate has prior customer service or sales experience, exceptional communication skills, and the ability to multitask while maintaining attention to detail. This role emphasizes collaboration, notary potential, and flexible scheduling within a dynamic franchise

Qualifications

• Experience in customer service or sales in a retail environment preferred.
• Exceptional customer service skills and ability to translate customer requirements into final products or services.
• Ability to handle customer complaints and problems professionally.
• Strong multitasking and effective verbal/written communication skills.
• High attention to detail and excellent time management.

Responsibilities

• Assist customers with shipping, packaging, printing estimates/orders, and other services offered by the franchise.
• Engage with customers in person, via email, and by phone to address needs.
• Process sales through the point-of-sale system and participate in marketing initiatives.
• Open/close the center, manage cash register and other systems, and maintain inventory.

Skills

Customer service

Sales

Multitasking

Communication

Attention to detail

Time management

Notary Public

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Suite

Windows OS

Job description

PostNet is seeking a Retail Customer Service Representative to assist customers with shipping, printing, and related services. You will operate the point-of-sale system, support equipment, and help train teammates as needed.

The ideal candidate has prior customer service or sales experience, exceptional communication skills, and the ability to multitask while maintaining attention to detail. This role emphasizes collaboration, notary potential, and flexible scheduling within a dynamic franchise