Retail Customer Service & Printing Specialist

PostNet International Franchise Corporation; Bakersfield, Northern (CA, KY); Hybrid; USD 21,000 - 26,000; Full time

Benefits offered by this job

Free uniforms

Paid time off

Flexible schedule

Job summary

PostNet International Franchise Corporation is seeking a Retail Customer Service Representative to assist customers with store services and products. You will operate the point-of-sale system, copiers/printers, rental computers, and other center equipment; training and mentoring fellow staff may be required.

The role demands strong customer service, multitasking, and attention to detail, with a flexible schedule. A high school diploma is required and a valid driver's license may be necessary.

Qualifications

• Must have customer service or sales experience in a retail environment.
• Exceptional customer service skills.
• Ability to translate customer requirements into final products or services.
• Assist in handling customer complaints and problems in a professional manner.
• Multitasking - ability to process multiple tasks simultaneously.

Responsibilities

• Assist customers with shipping, packaging, printing estimates and other services.
• Interact with customers in person, via email, and by phone.
• Process sales at the point-of-sale system.
• Upsell and participate in marketing and promotions.
• Open/close the center and cash register.
• Help manage and stock inventory.
• Maintain standards and cleanliness of the center.
• Coordinate with couriers and vendors as needed.
• Organize Virtual Mail and related tasks.

Skills

Customer service

Multitasking

Attention to detail

Clear communication

Flexible hours

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Suite

Windows OS

Computer hardware & software

Job description

PostNet International Franchise Corporation is seeking a Retail Customer Service Representative to assist customers with store services and products. You will operate the point-of-sale system, copiers/printers, rental computers, and other center equipment; training and mentoring fellow staff may be required.

The role demands strong customer service, multitasking, and attention to detail, with a flexible schedule. A high school diploma is required and a valid driver's license may be necessary.