Retail Customer Service Specialist — Flexible Schedule

Evergreen Goodwill; Monroe (WA); On-site; USD 20,000 - 29,000; Full time

Job summary

Goodwill is seeking a Customer Service Associate in a retail setting to assist customers and donors with a courteous and professional approach. The role includes cashiering, information provision, and other customer service duties within a retail environment.

Key responsibilities include answering phones, operating the POS system, handling cash and cards, and maintaining store cleanliness and order. The position supports a team-focused environment with flexible scheduling and safety practices.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year retail/customer service experience.
• Proficient with Microsoft Office.
• Ability to work independently with minimal supervision.

Responsibilities

• Assist customers and donors in a timely and courteous manner by answering questions, resolving problems, processing refunds, applying discounts, monitoring merchandise on hold, and checking bags and packages.
• Answer store phones and make intercom announcements; communicate through telephone and wireless audio systems.
• Operate POS system: handle cash, checks, and credit card transactions; balance cash drawer.
• Monitor the level of customer service on all cash registers and call for backup when needed.
• Monitor employee break schedules, ensuring compliance.
• Maintain the Lost and Found log; ensure items are entered correctly and valuables are tagged and stored.

Skills

Customer service

Cash handling

Phone etiquette

Microsoft Office

Education

High school diploma or equivalent

Tools

POS system

Intercom system

Job description

Goodwill is seeking a Customer Service Associate in a retail setting to assist customers and donors with a courteous and professional approach. The role includes cashiering, information provision, and other customer service duties within a retail environment.

Key responsibilities include answering phones, operating the POS system, handling cash and cards, and maintaining store cleanliness and order. The position supports a team-focused environment with flexible scheduling and safety practices.