Retail Customer Service Specialist

Dicks Inc; Prosper (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company where you can make a difference as a Customer Service Specialist. This role is essential in creating an exceptional shopping experience, ensuring customer satisfaction, and fostering a welcoming environment for all. You will be responsible for greeting customers, providing product knowledge, and supporting your team in maintaining high standards. If you are passionate about helping others and thrive in a dynamic retail environment, this is the perfect opportunity for you to grow and contribute to a vibrant team culture.

Qualifications

• Prior retail sales or customer-focused experience preferred.
• Ability to stand and lift items occasionally.

Responsibilities

• Provide exceptional customer experiences at the front end.
• Assist with department scheduling and monitor performance.

Skills

Customer Service

Cash Handling

Retail Sales

Team Collaboration

Education

High School Diploma

Job description

2 weeks ago Be among the first 25 applicants

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!

Overview

OVERVIEW:

The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations.

• Greet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience.
• Serve as primary customer service provider at the front end and liaison between customers and management.
• Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions.
• Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; monitor Front End associates to ensure they are meeting performance expectations.
• Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
• Promote and provide training to new and current teammates on company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
• Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
• Take an all-hands-on-deck approach to support the team across the store.
• Perform other tasks as assigned by management.
  
  

Teammate Traits

Our traits set the bar as to what great teammates look like at DICK'S Sporting Goods. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented
  
  

Qualifications

• Prior retail sales, cashier, or customer-focused experience preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).
  
  

Required

Preferred

Job Industries

• Customer Service

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Chemical Manufacturing

Referrals increase your chances of interviewing at Dicks Inc by 2x

Get notified about new Customer Service Specialist jobs in Prosper, TX.

Customer Service Representative - State Farm Agent Team Member

Carrollton, TX $48,000 - $56,000 1 year ago

Customer Service Representative - State Farm Agent Team Member

Prosper, TX $40,000 - $50,000 8 months ago

Customer Service Representative - State Farm Agent Team Member

Call Center Customer Service Representative

Customer Service Representative - State Farm Agent Team Member

Garland, TX $45,000 - $60,000 10 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.