Retail Customer Service Associate

FedEx Office and Print Services; Town of Texas, Irving (WI, TX); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Store Consultant to enhance customer experiences through consultative selling and exceptional service. This role involves understanding customer needs, managing projects, and coordinating store activities while ensuring a clean and safe environment. The ideal candidate will demonstrate strong communication skills and the ability to operate specialized equipment. If you thrive in a fast-paced environment and are eager to contribute to a team, this opportunity is perfect for you.

Qualifications

• At least 6 months of specialized experience in a customer-facing role.
• Ability to operate printing and binding equipment.

Responsibilities

• Deliver a positive customer experience using consultative skills.
• Operate printing, binding, and related equipment efficiently.

Skills

Customer Service

Communication Skills

Consultative Selling

Project Management

Education

High School Diploma or Equivalent

Tools

Printing Equipment

Binding Equipment

Job description

POSITION SUMMARY:

The Store Consultant delivers a positive customer experience by using consultative skills to understand needs, suggest alternatives, and provide solutions. They are knowledgeable in print, signs & graphics, and shipping, and are responsible for taking orders, coordinating store activities, providing pricing and product information, and recommending FedEx Office products and services. The role involves operating equipment, managing projects, stocking materials, and completing tasks based on priority.

GENERAL DUTIES AND RESPONSIBILITIES:

This list is not exhaustive and may include other duties as assigned.

People

• Follow supervisor instructions and assist team members.
• Assist in training store staff.

Service

• Demonstrate consultative behaviors to understand customer needs.
• Recommend appropriate products and services.
• Provide excellent customer service by anticipating needs and resolving issues promptly.
• Take complex orders, provide accurate pricing, and prepare items for shipping.
• Operate printing, binding, and related equipment.
• Maintain a clean and safe store environment.

Profit

• Handle customer data confidentially and process transactions accurately.
• Maintain equipment and supplies for optimal performance.
• Display products and signage properly.
• Prevent errors and waste proactively.
• Complete financial paperwork and assist with reports.
• Follow all operational, safety, and security policies.

Self-Management

• Perform multiple tasks efficiently.
• Seek opportunities to improve skills.
• Work independently with minimal supervision.
• Adhere to company standards and policies.
• Perform other duties as required.

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent.
• At least 6 months of specialized experience.
• Excellent communication skills.

ESSENTIAL FUNCTIONS:

• Stand for entire shift.
• Lift and move up to 55 pounds.
• Bend and twist as needed.
• Communicate effectively with customers and team members.
• Perform tasks under pressure in a fast-paced environment.
• Maintain attention and concentration.
• Work with minimal supervision.
• Report to work regularly and support store hours.

Additional details about company policies, equal opportunity employment, accommodations, and fair chance hiring laws are included in the original description.