Retail Customer Service Associate

FedEx Office; Fort Worth (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Retail Customer Service Associate, der in einem dynamischen Umfeld hervorragenden Kundenservice bietet. In dieser Rolle sind Sie verantwortlich für die Unterstützung von Kunden bei Druck-, Grafik- und Versandlösungen. Sie werden in einem Team arbeiten, das sich auf die Erfüllung der Kundenbedürfnisse konzentriert, während Sie gleichzeitig eine saubere und sichere Geschäftsumgebung aufrechterhalten. Wenn Sie eine Leidenschaft für Kundenservice haben und gerne in einem schnelllebigen Umfeld arbeiten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Mindestens 6 Monate spezialisierte Erfahrung im Kundenservice.
• Exzellente Kommunikationsfähigkeiten sind erforderlich.

Responsibilities

• Lieferung eines positiven Kundenerlebnisses durch Beratung und Problemlösung.
• Verwaltung von Bestellungen und Koordination von Aktivitäten im Geschäft.

Skills

Kundenservice

Kommunikationsfähigkeiten

Multitasking

Datenverarbeitung

Education

High School Diploma oder gleichwertig

Tools

POS-System

Druck- und Versandgeräte

Job description

Join to apply for the Retail Customer Service Associate role at FedEx Office.

Position Summary

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. This customer service-focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. Responsibilities include taking orders, coordinating store activities, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant operates and maintains equipment, manages projects and supplies, and completes tasks based on priority.

General Duties and Responsibilities

(This is a representative list and not exhaustive)

People

• Follow instructions of supervisors and assist team members in store functions.
• Assist in training store team members.

Service

• Demonstrate consultative behaviors to understand customer needs.
• Provide expertise in printing, signs & graphics, and shipping, and recommend suitable products and services.
• Ensure excellent customer service by anticipating needs and resolving issues promptly.
• Handle complex orders and provide accurate pricing.
• Assemble and prepare parcels for shipping.
• Operate printing and related equipment.
• Maintain a safe, clean, and orderly store environment.

Profit

• Handle customer data confidentially and manage documents and packages carefully.
• Process transactions using POS, including cash handling.
• Maintain and repair equipment and supplies.
• Display products and signage properly.
• Prevent errors and waste.
• Complete financial paperwork and assist with reporting.
• Follow operational policies and legal requirements.

Self-Management

• Perform multiple tasks simultaneously.
• Seek opportunities to improve skills.
• Operate independently with minimal supervision.
• Adhere to company standards and perform other duties as needed.

Minimum Qualifications

• High school diploma or equivalent.
• 6+ months of specialized experience.
• Excellent communication skills.

Essential Functions

• Stand for entire shift, excluding breaks.
• Lift up to 55 pounds.
• Perform bending, twisting, and effective communication.
• Work effectively under pressure in a fast-paced environment.
• Maintain attention and work with minimal supervision.
• Maintain regular attendance and support store hours.

Preferred Qualifications

Additional details on company initiatives, equal opportunity policies, accommodations, and legal considerations are included in the full description.