Retail Customer Service & Sales Associate

Citi Trends; Americus (GA); On-site; USD 22,000 - 28,000; Full time

Job summary

Citi Trends is seeking a Sales Associate to deliver excellent customer service and maintain knowledge of merchandise to ensure customer satisfaction. The role requires a proactive, vigilant individual who engages with customers, demonstrates integrity, communicates effectively, and thrives in a fast-paced retail environment.

The Sales Associate will contribute to a positive work culture, encourage employee involvement, and support change management within the retail organization.

Qualifications

• Excellent communication and organizational skills.
• Ability to work a flexible schedule including nights and weekends.
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.

Responsibilities

• Processes freight.
• Assisting with price changes/markdowns.
• Balances register according to company policy.
• Bags merchandise efficiently when completing a customer's transaction.
• Handles all cash, checks and credit cards correctly and by company policy.
• Obtains management approval when needed for returns, voids and checks.
• Handles maintenance and housekeeping duties as assigned.
• Provides proper customer service such as greeting customers, adhering to fitting room policies, ringing customers in promptly, and inviting them to return.
• Follows all safety procedures.
• Must keep a professional, neat appearance, including wearing a name tag.
• Assists management in merchandising sales floor according to stock level.
• Explains exchange/refund policies to customers after transactions.
• Responsible for assisting Store Manager with Loss Prevention procedures.
• Performs other duties as may be assigned.

Skills

Communication skills

Organizational skills

Flexible schedule

Education

High school diploma or equivalent

Job description

Citi Trends is seeking a Sales Associate to deliver excellent customer service and maintain knowledge of merchandise to ensure customer satisfaction. The role requires a proactive, vigilant individual who engages with customers, demonstrates integrity, communicates effectively, and thrives in a fast-paced retail environment.

The Sales Associate will contribute to a positive work culture, encourage employee involvement, and support change management within the retail organization.