Retail Customer Service Representative

PostNet International Franchise Corporation; Bakersfield, Northern (CA, KY); Hybrid; USD 21,000 - 26,000; Full time

Benefits offered by this job

Free uniforms

Paid time off

Flexible schedule

Job summary

PostNet International Franchise Corporation is seeking a Retail Customer Service Representative to assist customers with store services and products. You will operate the point-of-sale system, copiers/printers, rental computers, and other center equipment; training and mentoring fellow staff may be required.

The role demands strong customer service, multitasking, and attention to detail, with a flexible schedule. A high school diploma is required and a valid driver's license may be necessary.

Qualifications

• Must have customer service or sales experience in a retail environment.
• Exceptional customer service skills.
• Ability to translate customer requirements into final products or services.
• Assist in handling customer complaints and problems in a professional manner.
• Multitasking - ability to process multiple tasks simultaneously.

Responsibilities

• Assist customers with shipping, packaging, printing estimates and other services.
• Interact with customers in person, via email, and by phone.
• Process sales at the point-of-sale system.
• Upsell and participate in marketing and promotions.
• Open/close the center and cash register.
• Help manage and stock inventory.
• Maintain standards and cleanliness of the center.
• Coordinate with couriers and vendors as needed.
• Organize Virtual Mail and related tasks.

Skills

Customer service

Multitasking

Attention to detail

Clear communication

Flexible hours

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Suite

Windows OS

Computer hardware & software

Job description

Benefits:

• Free uniforms
• Paid time off
• Flexible schedule

A PostNet Retail Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned. May help to train and mentor Customer Service Representatives.

The Ideal Retail Customer Service Representative Candidate Will Have:

• Previous customer service or sales experience in a retail environment
• Exceptional customer service skills
• Ability to translate customer requirements into final products or services
• Assist in handling customer complaints and problems in a professional manner
• Multitasking - must have the ability to simultaneously process multiple tasks
• Strong attention to detail
• A high school diploma or equivalent required
• Valid driver's license required
• Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
• Ability to work flexible hours
• Notary Public certification a plus

Retail Customer Service Representative - Daily Tasks:

• Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
• Assists customers with their product and service need in person, through email, and by phone
• Processes customer sales through the point-of-sale system
• Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
• Opens and closes the center, cash register, and other center systems
• Assists management in maintaining, ordering, and stocking inventory
• Maintains the center consistent with established standards
• Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
• Sorts and deposits mail in private mailboxes
• Captures, complete tasks, and organizes Virtual Mail

Retail Customer Service Representative - Role Requirements:

• Must be able to stand behind a sales counter for extended periods of time
• Must be able to lift at least 50 pounds
• Must be able to communicate clearly with customers by email, by phone, and in-person
• May be required to operate a motor vehicle
• Must perform all duties in a safe and efficient manner