Retail Customer Service Representative

PostNet Denver; Houston (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive compensation

Flexible scheduling

Career path development

Job summary

PostNet Denver is seeking a Retail Customer Service Representative to assist customers with printing and shipping services, operate POS and center systems, and participate in marketing initiatives. The role emphasizes friendly service, accuracy, and teamwork.

Ideal candidates will have prior retail or customer service experience, strong communication skills, and the ability to multitask while maintaining attention to detail in a fast-paced environment.

Qualifications

• Minimum high school diploma or equivalent is required.
• Previous customer service or retail experience is preferred.
• Strong communication and multitasking skills are essential.
• Proficient with MS Office, Google Suite, and Windows OS.

Responsibilities

• Assist customers with shipping, packaging, printing estimates/orders, and other services.
• Handle inquiries via in person, email, and phone and process sales at the point-of-sale.
• Open/close the center and manage cash register and systems.
• Support marketing and promotional initiatives and help with inventory.

Skills

Customer service

Sales experience

Multitasking

Verbal communication

Written communication

Detail oriented

Time management

Notary Public (preferred)

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Suite

Windows OS

Job description

Retail Customer Service Representative - Benefit and Perks

• Competitive Compensation
• Flexible Scheduling
• Hard work, collaboration, humanity, fun, and laughter
• Career path development

A PostNet Retail Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned. May help to train and mentor Customer Service Representatives.

The Ideal Retail Customer Service Representative Candidate Will Have

• Previous customer service or sales experience in a retail environment
• Exceptional customer service skillsAbility to translate customer requirements into final products or services
• Assist in handling customer complaints and problems in a professional manner
• Multitasking – must have the ability to simultaneously process multiple tasks
• Effective verbal and written communication skills
• Strong attention to detail
• Outstanding time management and organizational skills
• A high school diploma or equivalent required
• Valid driver’s license required
• Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
• Ability to work flexible hours
• Some supervisory skills preferred
• Notary Public certification may be required

Retail Customer Service Representative - Daily Tasks

• Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
• Assists customers with their product and service need in person, through email, and by phone
• Processes customer sales through the point-of-sale system
• Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
• Opens and closes the center, cash register, and other center systems
• Assists management in maintaining, ordering, and stocking inventory
• Maintains the center consistent with established standards
• Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
• Sorts and deposits mail in private mailboxes
• Captures, complete tasks, and organizes Virtual Mail

Retail Customer Service Representative - Role Requirements

• Must be able to stand behind a sales counter for extended periods of time
• Must be able to lift at least 50 pounds
• Must be able to communicate clearly with customers by email, by phone, and in-person
• May be required to operate a motor vehicle
• Must perform all duties in a safe and efficient manner

Company Overview

Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners that are keenly focused on helping the businesses and individuals in their community succeed.

PostNet has nearly 700 locations across North America, Central America, South America, and Africa.

At PostNet, our people enable us to achieve our purpose. Also, through diversity and inclusion efforts, we ensure our global workplaces are dynamic, supportive of all our team members, and representative of our customers and communities.