Retail Customer Service Representative

PostNet Denver; Bakersfield (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Free uniforms

Paid time off

Flexible schedule

Job summary

PostNet Denver is seeking a Retail Customer Service Representative to assist customers with store services and products, operate the point-of-sale system, and handle printing, shipping, and related tasks.

The role involves standing at the counter, lifting up to 50 pounds, and offering flexible hours. Notary certification is a plus, with strong emphasis on customer service and sales in a retail setting.

Qualifications

• Retail or customer service experience is preferred.
• Exceptional customer service skills.
• Ability to translate customer requirements into products or services.
• Ability to handle customer complaints professionally.
• Multitasking across multiple tasks at once.
• Strong attention to detail.
• High school diploma or equivalent required.
• Valid driver’s license may be required.
• Proficient with Microsoft Office, Google Suite, Windows and related hardware/software.
• Flexibility in working hours.
• Notary Public certification is a plus.

Responsibilities

• Assist customers with shipping, packaging, printing estimates/orders and other franchise services.
• Interact with customers in person, via email, and by phone to determine needs.
• Process sales through the point-of-sale system.
• Upsell and cross-sell while participating in marketing initiatives.
• Open/close center, cash register, and center systems.
• Assist with inventory management and stocking.
• Maintain center standards and assist with vendor interactions.
• Sort and deposit mail and manage Virtual Mail tasks.

Skills

Customer service

Sales

Multitasking

Attention to detail

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Suite

Windows

Job description

Benefits

• Free uniforms
• Paid time off
• Flexible schedule

A PostNet Retail Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned. May help to train and mentor Customer Service Representatives.

The Ideal Retail Customer Service Representative Candidate Will Have

• Previous customer service or sales experience in a retail environment
• Exceptional customer service skills
• Ability to translate customer requirements into final products or services
• Assist in handling customer complaints and problems in a professional manner
• Multitasking – must have the ability to simultaneously process multiple tasks
• Strong attention to detail
• A high school diploma or equivalent required
• Valid driver’s license required
• Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
• Ability to work flexible hours
• Notary Public certification a plus

Retail Customer Service Representative - Daily Tasks

• Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
• Assists customers with their product and service need in person, through email, and by phone
• Processes customer sales through the point-of-sale system
• Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
• Opens and closes the center, cash register, and other center systems
• Assists management in maintaining, ordering, and stocking inventory
• Maintains the center consistent with established standards
• Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
• Sorts and deposits mail in private mailboxes
• Captures, complete tasks, and organizes Virtual Mail

Retail Customer Service Representative - Role Requirements

• Must be able to stand behind a sales counter for extended periods of time
• Must be able to lift at least 50 pounds
• Must be able to communicate clearly with customers by email, by phone, and in-person
• May be required to operate a motor vehicle
• Must perform all duties in a safe and efficient manner