Retail Customer Service Pro - Home Improvement Benefits

Lowe's; Burlington (IA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health insurance options

Tuition assistance program

Company-matching 401(k) and Employee股票

10% Associate Discount

Track to the Trades program

Job summary

Lowe’s is looking for a Customer Service Associate in Burlington, IA to greet customers, help them find the right products, and provide friendly, practical assistance throughout their shopping experience.

You’ll work across departments, learn store operations, and support customers with questions, purchases, and checkout while maintaining a tidy, organized store environment. This role offers growth opportunities and competitive benefits.

Qualifications

• 6 months experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 months experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Retail technology

Basic arithmetic

Bilingual ability

Job description

Lowe’s is looking for a Customer Service Associate in Burlington, IA to greet customers, help them find the right products, and provide friendly, practical assistance throughout their shopping experience.

You’ll work across departments, learn store operations, and support customers with questions, purchases, and checkout while maintaining a tidy, organized store environment. This role offers growth opportunities and competitive benefits.