Retail Customer Service & Merchandising Specialist

Michaels of Canada; Nashville (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, vision coverage

Tuition assistance

Job summary

The Michaels Companies Inc. is seeking a store team member for our Nashville-area location. You will deliver friendly customer service, help shoppers find products, and ensure a smooth checkout experience with precise cash handling.

You'll participate in truck unloading, stocking, planograms, and merchandise recovery while supporting omnichannel processes such as BOPIS and SFS. The role emphasizes safe, customer-first service in a climate-controlled retail environment.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Deliver friendly customer service and help customers shop the store.
• Ensure a fast and friendly checkout experience with cash handling to standards.
• Assist with omni-channel processes including Buy Online Pickup In Store (BOPIS) and Ship From Store (SFS).
• Support truck unloading, stocking, planograms, and merchandise recovery.
• Maintain store recovery and in-stock conditions to support the Michaels brand promises.

Job description

The Michaels Companies Inc. is seeking a store team member for our Nashville-area location. You will deliver friendly customer service, help shoppers find products, and ensure a smooth checkout experience with precise cash handling.

You'll participate in truck unloading, stocking, planograms, and merchandise recovery while supporting omnichannel processes such as BOPIS and SFS. The role emphasizes safe, customer-first service in a climate-controlled retail environment.