Retail Customer Service Manager - Growth & Community Impact

Stop & Shop; Connecticut; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits

Career growth

Associate discounts

Job summary

Stop & Shop in CT is hiring a Customer Service Manager to lead daily operations of Front End, Online Pick-up and Cash Office, ensuring top service and profitability. You will recruit, train and develop a diverse team while upholding safety and sanitation standards.

You will collaborate with store leadership to exceed sales targets, optimize processes, and engage with the local community. The role offers comprehensive benefits and opportunities for growth.

Qualifications

• 1–3 years of supervisory or leadership experience in retail grocery.
• Bachelor's degree or equivalent years of work experience.
• Strong communication and customer service skills.
• Ability to manage multiple tasks and lead a team.

Responsibilities

• Oversee daily operations of the Customer Service departments (Front End, Online Pick-up, Cash Office).
• Ensure departments meet or exceed sales and profit targets.
• Maintain sanitation and safety compliance with regulations.
• Recruit, hire, and orient new staff.
• Lead training and development of team members.
• Monitor performance and implement development plans.
• Foster diversity and inclusion within the team.
• Address employee issues and resolve grievances promptly.
• Drive customer service excellence and coaching.
• Monitor KPIs and identify process improvements.
• Manage departmental budgets and expenses to achieve profitability.

Skills

Leadership

Supervisory experience

Customer service

Communication

Retail/Grocery

Education

Bachelor's degree

Job description

Stop & Shop in CT is hiring a Customer Service Manager to lead daily operations of Front End, Online Pick-up and Cash Office, ensuring top service and profitability. You will recruit, train and develop a diverse team while upholding safety and sanitation standards.

You will collaborate with store leadership to exceed sales targets, optimize processes, and engage with the local community. The role offers comprehensive benefits and opportunities for growth.