Customer Service Manager - Growth & Community Impact

Stop & Shop; Greenfield (MA); Hybrid; USD 65,000 - 97,000; Full time

Benefits offered by this job

Diversity culture

Comprehensive benefits

Career growth

Associate discounts

Community involvement

Job summary

Stop & Shop in Greenfield, MA is seeking a Customer Service Manager to lead Front End, Online Pick-up and Cash Office operations, ensuring excellent customer service, sanitation and regulatory compliance. You will drive metrics and profitability while delivering a well-stocked store and a safe, welcoming environment.

You will recruit, train and develop team members, foster diversity, engage with the local community and partner with store leadership to achieve departmental goals and customer

Qualifications

• 1-3 years of supervisory or leadership experience in retail grocery.
• Bachelor's degree in Business Administration, Retail Management, or related field preferred.
• Strong communication, multitasking and leadership abilities.
• Ability to work flexible hours including weekends.

Responsibilities

• Oversee daily operations of the Customer Service departments including Front End, Online Pick-up and Cash Office.
• Ensure departments meet or exceed sales and profit targets and maintain safety/regulatory standards.
• Recruit, hire and orient new staff, while maintaining a high level of talent within the department.
• Monitor performance and implement development plans to support growth.
• Drive culture of diversity, inclusion and customer service excellence.

Skills

Customer service leadership

Retail operations

Team supervision

Communication skills

Analytical thinking

Education

Bachelor's degree in Business Administration or related field

Job description

Stop & Shop in Greenfield, MA is seeking a Customer Service Manager to lead Front End, Online Pick-up and Cash Office operations, ensuring excellent customer service, sanitation and regulatory compliance. You will drive metrics and profitability while delivering a well-stocked store and a safe, welcoming environment.

You will recruit, train and develop team members, foster diversity, engage with the local community and partner with store leadership to achieve departmental goals and customer