Customer Service Leader — Front End & Online Pickup

Stop & Shop; Somerset (MA); On-site; USD 65,000 - 97,000; Full time

Benefits offered by this job

Discounts

Comprehensive benefits

Flexible work arrangements

Professional development opportunities

Job summary

Stop & Shop is seeking a Customer Service Manager to lead the daily operations of Front End, Online Pick-up, and Cash Office in a busy Somerset store. You will drive sales, ensure regulatory compliance, and hire and train a high-performing team dedicated to delivering exceptional customer service.

The role requires strong leadership, communication, and a track record of improving operational performance while fostering a positive work environment.

Qualifications

• Experience leading customer service teams in retail/grocery.
• Strong communication and interpersonal skills with cross-functional partners.
• Proven ability to drive sales and manage budgets.

Responsibilities

• Oversee daily Customer Service operations (Front End, Online Pick-up, Cash Office)
• Meet or exceed sales and profit targets
• Maintain sanitation, safety and regulatory compliance
• Recruit, hire and orient new staff; maintain talent levels
• Train and develop Customer Service team members
• Monitor performance and implement development plans
• Drive best-in-class customer service and store conditions

Skills

Leadership

Customer service

Communication

Operations management

Budgeting

Staff development

Education

Bachelor's degree

Job description

Stop & Shop is seeking a Customer Service Manager to lead the daily operations of Front End, Online Pick-up, and Cash Office in a busy Somerset store. You will drive sales, ensure regulatory compliance, and hire and train a high-performing team dedicated to delivering exceptional customer service.

The role requires strong leadership, communication, and a track record of improving operational performance while fostering a positive work environment.