Customer Service & Team Growth Leader (Retail)

Stop & Shop; Pittsfield (MA); On-site; USD 65,000 - 97,000; Full time

Benefits offered by this job

Culture celebrating diversity

Comprehensive benefits

Career development

Associate discounts

Job summary

Stop & Shop in Pittsfield, MA is seeking a Customer Service Manager to lead the Front End, Online Pick-up and Cash Office operations. You will drive sales, ensure safety and sanitation, recruit and develop team members, and uphold a culture of exceptional customer service.

You will manage labor relations, monitor KPIs, and support community engagement while achieving profitability goals. A Bachelor's degree is preferred and 1–3 years of supervisory experience in retail is desirable.

Qualifications

• 1-3 years of supervisory or leadership experience in retail grocery
• Bachelor's degree preferred or equivalent work experience
• Strong communication and leadership skills are required

Responsibilities

• Oversee daily operations of the Customer Service departments including Front End, Online Pick-up and Cash Office
• Ensure departments meet or exceed sales and profit targets
• Maintain high standards of sanitation and safety and regulatory compliance
• Recruit hiring and orient new hires and maintain talent within the department
• Develop staff and foster diversity and inclusion
• Monitor performance and provide development plans for growth
• Manage labor relations and address employee issues promptly
• Deliver best-in-class customer service and ensure well-stocked stores

Skills

Supervisory leadership

Retail grocery knowledge

Customer service

Communication

Team leadership

Education

Bachelor's degree in Business Administration, Retail Management, or related field

Tools

POS systems

Job description

Stop & Shop in Pittsfield, MA is seeking a Customer Service Manager to lead the Front End, Online Pick-up and Cash Office operations. You will drive sales, ensure safety and sanitation, recruit and develop team members, and uphold a culture of exceptional customer service.

You will manage labor relations, monitor KPIs, and support community engagement while achieving profitability goals. A Bachelor's degree is preferred and 1–3 years of supervisory experience in retail is desirable.