Retail Customer Service Manager - Front End & Online

Stop & Shop; Northampton (MA); On-site; USD 65,000 - 97,000; Full time

Benefits offered by this job

Diversity culture

Benefits

Career development

Associate discounts

Community team

Job summary

Stop & Shop in Northampton, MA is seeking a motivated Customer Service Manager to drive excellence across Front End, Online Pick-up, and Cash Office. You will oversee daily operations, recruit and develop a diverse team, manage budgets, and analyze performance metrics to ensure exceptional customer experiences.

The role emphasizes labor relations, compliance, and community engagement, with comprehensive benefits and growth opportunities.

Qualifications

• 1-3 years of supervisory or leadership experience in retail grocery or related field.
• Bachelor's degree in Business Administration, Retail Management, or related field preferred, or equivalent work experience.
• Strong communication, influence, and leadership abilities.
• Excellent multitasking and organizational skills.
• Proven track record of driving results and customer service excellence.

Responsibilities

• Oversee daily operations of Customer Service departments (Front End, Online Pick-up, Cash Office).
• Ensure departments meet or exceed sales and profit targets.
• Maintain sanitation and safety standards in compliance with regulations.
• Recruit, hire, and orient new staff while maintaining talent in the department.
• Develop and evaluate training plans and performance for team members.

Skills

Supervisory experience

Customer service leadership

Cross-functional communication

Multitasking

Leadership skills

Education

Bachelor's degree in Business Administration

Job description

Stop & Shop in Northampton, MA is seeking a motivated Customer Service Manager to drive excellence across Front End, Online Pick-up, and Cash Office. You will oversee daily operations, recruit and develop a diverse team, manage budgets, and analyze performance metrics to ensure exceptional customer experiences.

The role emphasizes labor relations, compliance, and community engagement, with comprehensive benefits and growth opportunities.