Customer Service & Operations Leader — Flexible Hours & Benefits

Stop & Shop; Fairfield (PA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Comprehensive benefits

Associate discounts

Professional development

Job summary

Stop & Shop is seeking a Customer Service Manager to lead daily operations across Front End, Online Pick-up, and Cash Office. You will drive sales, ensure top service standards, and uphold safety and sanitation regulations while managing recruitment and onboarding for the department.

The role requires 1–3 years of supervisory experience in retail grocery, a preferred business degree, and a record of leading teams to meet goals.

Qualifications

• 1-3 years of supervisory experience in retail grocery or similar environments.
• Bachelor's degree in Business Administration or related field preferred or equivalent work experience.
• Proven ability to influence and communicate across functions.
• Excellent written and verbal communication and strong leadership.

Responsibilities

• Oversee the daily operations of the Customer Service departments (Front End, Online Pick-up, Cash Office).
• Ensure departments meet or exceed sales and profit targets.
• Maintain sanitation and safety compliance with regulations.
• Recruit, hire, and orient staff while maintaining a strong talent pool.

Skills

Supervisory experience

Retail management

Customer service

Communication

Team leadership

Multitasking

Organizational skills

Education

Bachelor's degree (preferred) in Business Administration or related field

Job description

Stop & Shop is seeking a Customer Service Manager to lead daily operations across Front End, Online Pick-up, and Cash Office. You will drive sales, ensure top service standards, and uphold safety and sanitation regulations while managing recruitment and onboarding for the department.

The role requires 1–3 years of supervisory experience in retail grocery, a preferred business degree, and a record of leading teams to meet goals.