Retail Customer Service & Food Service Associate

Royal Farms; Martinsburg (WV); Hybrid; USD 18,000 - 26,000; Full time

Job summary

Royal Farms is seeking a Customer Service Associate to support store leadership with daily tasks, including food service, POS transactions, and upkeep. You will engage customers with friendliness and efficiency to deliver an exceptional experience and uphold brand standards.

The role requires standing for long periods, ability to multitask, and adherence to safety procedures while maintaining a clean, welcoming environment across shifts, including weekends.

Qualifications

• Must be at least 16 years old.
• Strong communication and customer service skills.
• Ability to work both independently and as part of a team.
• Must multitask effectively in a fast-paced environment.
• Must learn and follow all safety processes and procedures.

Responsibilities

• Greet and assist customers, uphold high service standards.
• Respond to inquiries and help with product selection.
• Operate the register, manage payments, and balance drawer.
• Follow ID verification laws for age‑restricted products.
• Prepare made‑to‑order food and beverages accurately.
• Restock products and maintain store cleanliness and safety.
• Report unsafe conditions to store leadership.

Skills

Strong communication

Customer service

Teamwork

Multitasking

Safety awareness

Job description

Royal Farms is seeking a Customer Service Associate to support store leadership with daily tasks, including food service, POS transactions, and upkeep. You will engage customers with friendliness and efficiency to deliver an exceptional experience and uphold brand standards.

The role requires standing for long periods, ability to multitask, and adherence to safety procedures while maintaining a clean, welcoming environment across shifts, including weekends.