Retail Customer Service Associate II - Front & Floor

Dollar Tree Stores INC; New Cumberland (Cumberland County); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

Dollar Tree Stores INC. is seeking a Customer Service Associate II in New Cumberland, PA. You will assist with daily store operations, staff front-end duties, and maintain a clean, welcoming shopping environment while providing friendly support to customers.

You will handle merchandise receiving, stocking, and cash transactions at the register, ensuring accuracy, safety, and great service. The role emphasizes teamwork, reliability, and the ability to lift 30–50 lbs as needed.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation
• Excellent customer service and relationship management skills are required
• Strong organizational and communication skills are requiredStrong problem-solving and decision-making skills are required
• High level of integrity is required
• Proficiency in basic math for cash accounting is required

Responsibilities

• Receiving merchandise, unloading trucks, and processing freight in a safe manner in accordance with productivity standards
• Merchandising and stocking as needed
• Assisting with cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Ensuring a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Managing sales transactions while working assigned cash register
• Maintaining security of cash and protecting company assets
• Other duties as assigned*

Skills

Customer service

Follow instructions

Communication

Problem solving

Integrity

Organizational skills

Cash handling

Physical stamina

Education

High school diploma or equivalent

Tools

Cash register

Job description

Dollar Tree Stores INC. is seeking a Customer Service Associate II in New Cumberland, PA. You will assist with daily store operations, staff front-end duties, and maintain a clean, welcoming shopping environment while providing friendly support to customers.

You will handle merchandise receiving, stocking, and cash transactions at the register, ensuring accuracy, safety, and great service. The role emphasizes teamwork, reliability, and the ability to lift 30–50 lbs as needed.