Retail Customer Service Associate - Create Great Experiences

Family Dollar Stores Of Arkansas LLC; Wyoming (OH); On-site; USD 26,000 - 34,000; Full time

Job summary

Family Dollar is hiring a Customer Service Associate to deliver a friendly shopping experience. You will assist customers, handle transactions at the register, and help keep the store stocked and clean.

This role emphasizes courteous service, safe cash handling, and teamwork with leaders and colleagues. A high school diploma is preferred, with prior retail or guest-facing experience valued, and the ability to lift 30–50 lbs. Join us to support our customers daily.

Qualifications

• High school diploma or equivalent preferred.
• Prior customer service experience in retail, hospitality, or grocery is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift 30–50 lbs and perform repetitive movements.
• Excellent customer service and relationship management skills are required.
• Strong organizational and communication skills are required.
• Strong problem-solving and decision-making skills are required.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions at the cash register.
• Maintain security of cash and protect company assets.
• Keep the store well-stocked and recover merchandise.
• Receive merchandise and help unload trucks; stock replenishment.
• Maintain a positive, safe, and respectful environment with customers, associates, and leaders.
• Maintain cleanliness throughout the store, including bathrooms, floors, and trash areas.
• Other duties as assigned.

Skills

Excellent customer service

Strong organizational skills

Strong communication skills

Problem-solving

Decision-making

Education

High school diploma or equivalent

Tools

Cash register operations

Job description

Family Dollar is hiring a Customer Service Associate to deliver a friendly shopping experience. You will assist customers, handle transactions at the register, and help keep the store stocked and clean.

This role emphasizes courteous service, safe cash handling, and teamwork with leaders and colleagues. A high school diploma is preferred, with prior retail or guest-facing experience valued, and the ability to lift 30–50 lbs. Join us to support our customers daily.