Retail Customer Relations Specialist | Service & Orders

Big Sandy Superstore; Greenwood (IN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Employee Stock Ownership Program

Health insurance

Opportunity for advancement

Stock options plan

Vision insurance

Wellness resources

Dental insurance

Employee discounts

Life Insurance

401K Plan

Paid Time Off

Job summary

Big Sandy Superstore, located in Greenwood, Indiana, is seeking a full-time Customer Relations Specialist to join our team. In this role, you will ensure exceptional experiences for our customers by assisting with warranty issues, product concerns, and processing orders. Strong communication skills and a background in customer service are essential for success.

The ideal candidate will have a high school diploma and should excel in multitasking, organization, and customer service. This position offers various benefits including health insurance and employee discounts.

Qualifications

• High school diploma or equivalent level of education.
• Previous clerical or customer service experience is preferred.
• Ability to communicate effectively both verbally and in writing.

Responsibilities

• Verify order information and correct discrepancies.
• Provide customer support and answer inquiries.
• Maintain accurate file documentation and processes.
• Perform clerical support for store staff as needed.

Skills

Excellent verbal and written communication skills

Basic reading and comprehension skills

Basic numerical reasoning skills

Ability to complete paperwork in an accurate manner

Knowledge of Microsoft Office

Excellent organizational skills

Outstanding customer service skills

Education

High school diploma or equivalent

Previous clerical experience preferred

Job description

Big Sandy Superstore, located in Greenwood, Indiana, is seeking a full-time Customer Relations Specialist to join our team. In this role, you will ensure exceptional experiences for our customers by assisting with warranty issues, product concerns, and processing orders. Strong communication skills and a background in customer service are essential for success.

The ideal candidate will have a high school diploma and should excel in multitasking, organization, and customer service. This position offers various benefits including health insurance and employee discounts.